With a strong set of problem-solving abilities, a willingness to learn, and excellent communication skills, well-prepared to contribute to the success of any team and achieve positive results. Eager to take on new challenges and advance the objectives of the organization with dedication and enthusiasm.
Hi, I’m
Johnny Cupido
124 Dyer Road , Road 2,Mossburn
Summary
Overview
24
years of professional experience
Work History
Sykes/Foundever
Financial Tech Support
11.2023 - 01.2025
Job overview
- Company Overview: INTUIT
- We provide assistance or guidance with account support, product support links, privacy and security, and more
- We Address QuickBooks inquiries
- Traditional chat and phone support
- Match invoices to packing slips
- Set up new vendor folders
- Help customers to connect their bank to our QuickBooks software and set up bank feeds so their transactions will automatically and securely flow straight into our QuickBooks software.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Telstra International Phillipines Incorporated
Technical Support Role
02.2019 - 06.2023
Job overview
- Company Overview: Telstra is Australia's leading telecommunications and technology company, offering a full range of communications services and competing in all telecommunications markets
- At Telstra Philippines we provide and strive to serve and know our customers better than anyone else - offering a choice of not just digital connection, but digital content as well in Australia
- We assist our customers from billing, technical support, processing order and order remediation
- Telstra is Australia's leading telecommunications and technology company, offering a full range of communications services and competing in all telecommunications markets
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Inspiro Relia, Inc.
Technical Support Role
12.2014 - 01.2019
Job overview
- Company Overview: Dish Network is a US based pay-tv service comprises its owned and leased satellites, receiver systems, broadcast operations, a leased fibre optic network, in-home service, and call centre operations
- As an advance technical support, we cater and provide world class customer service pay-tv service comprises its owned and leased satellites, receiver systems, broadcast operations, a leased fibre optic network, in-home service, and call centre operations
- Dish Network is a US based pay-tv service comprises its owned and leased satellites, receiver systems, broadcast operations, a leased fibre optic network, in-home service, and call centre operations
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Bylxtax System Incorporated
Customer Service Supervisor
06.2009 - 11.2014
Job overview
- Company Overview: DhD Media is a billing system for several adult content website in the US
- Manage and resolve customer complaints
- Provide customer with product information
- Enter new customer information into the system
- Update existing customers information
- Identify and escalate Priority issues and route calls to appropriate resource
- Document all call information according to standard operating procedure
- DhD Media is a billing system for several adult content website in the US
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
SIM Store / Mossimo Apparels
Sales Clerk/ Retail Sales Associate
09.2005 - 11.2006
Job overview
- Show customers a variety of products and explain the features and benefits of each to help the customer make an informed decision about a purchase
- Assist customers in locating store merchandise and handling product return
- Keep record of sales, prepare inventory of stocks and order merchandise
- Keep the store clean and orderly
Suyen Corporation/ Bench
Stockman/Sales Clerk
03.2005 - 08.2005
Job overview
- Set up advertising display or arranges merchandise on counters or tables to promote sale
- Stamp, mark or tag prize on merchandise
- Obtain merchandise requested by customers or receive merchandise selected by customer
- Accept payment and make changes, wrap or bag merchandise for customers
- Collaborated with sales team to ensure timely delivery of orders, resulting in higher customer satisfaction rates.
- Changed sales floor signs to show current pricing and support product promotions.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Placed special customer orders for custom or special order merchandise.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Maintained safety procedures and practices.
- Handled returns processing efficiently, allowing for swift resolution of customer issues while minimizing financial impact on the business due to returned merchandise.
- Fostered a positive work environment by promoting teamwork and encouraging open communication among warehouse staff, leading to higher morale and greater overall job satisfaction.
River View Hotel and Resort
Hotel/Resort Attendant
03.2001 - 04.2002
Job overview
- Greet and reserved a seat for the customers
- Leads the guest to their table
- Displaying menu cards and taking orders
- Serving orders to clients
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
Education
AMA CollegePhilippines
Bachelor from Computer Science
01.2004
University Overview
Skills
- Active listener
- Outgoing personality
- Problem-solving
- Adaptability
- Computer skills
- Multitasking
- Resilience
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
Timeline
Financial Tech Support
Sykes/Foundever
11.2023 - 01.2025
Technical Support Role
Telstra International Phillipines Incorporated
02.2019 - 06.2023
Technical Support Role
Inspiro Relia, Inc.
12.2014 - 01.2019
Customer Service Supervisor
Bylxtax System Incorporated
06.2009 - 11.2014
Sales Clerk/ Retail Sales Associate
SIM Store / Mossimo Apparels
09.2005 - 11.2006
Stockman/Sales Clerk
Suyen Corporation/ Bench
03.2005 - 08.2005
Hotel/Resort Attendant
River View Hotel and Resort
03.2001 - 04.2002
AMA College
Bachelor from Computer Science
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