JOHNREY VILLAMIN
Mount Wellington
Summary
Enthusiastic and positive professional with a mature, responsible approach to tasks and challenges. Proven ability to collaborate effectively with teams to achieve objectives on time and to a high standard. Committed to delivering excellence in all responsibilities.
Overview
12
12
years of professional experience
Work History
Implementation Technician
Te Whatu Ora
04.2024 - 09.2024
- Performed upgrades on existing systems with the latest operating system releases and applications.
- Provided technical assistance to users in person, over the phone and via remote access tools.
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.
- Planned, scheduled and coordinate project activities to meet deadlines.
- Developed project plans, tracked progress, and reported results to stakeholders.
- Relocation of IT Equipments, Network patching and Telephones configuration
Service Desk Analyst
Te Whatu Ora
10.2022 - Current
- Troubleshot and supported a wide range of devices including desktops, printers, remote access systems, and smartphones/tablets.
- Call progress is monitored and any escalations are managed within the SLA guidelines
- Managing calls through the incident and request life cycle
- Resolving calls within the Service Desk at first point of contact
- Supported clinical operations by managing application access and user roles.
- Supported onboarding by provisioning secure network access for new users.
- Upheld high standards of customer service in all end-user support interactions.
- Acted as a point of contact between stakeholders and IT to support RMO onboarding and rotation schedules.
Food and Beverage Supervisor
Novotel Auckland Ellerslie Hotel
12.2021 - 01.2023
- Managed dining operations, ensuring high standards in service quality, staff performance, inventory, and regulatory compliance, while delivering exceptional guest experiences.
- Supported the achievement of department KPIs through focused and goal-oriented performance.
- Recognized for strong communication and relationship-building skills with clients, leadership, and team members, ensuring consistent reliability and trust.
Quality Assurance Analyst & Technical Support
LegisPro Corporation
11.2013 - 03.2014
- Maintained computer networks and performed troubleshooting and upkeep of computer hardware.
- Monitored support calls for technical accuracy and addressed misinformation to improve service quality.
- Created and launched a responsive company website, optimizing user experience and accessibility.
- Provided effective troubleshooting and support for hardware, software, and network problems.
- Handled computer installation, including hardware setup and software deployment.
Education
Bachelor of Science - Information Technology
STI University
Philippines06-2009
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Office 365
- Windows Operating System
- Troubleshooting skills
- Ticketing system proficiency
- Azure Active Directory
- Active Directory
- Time Management
- User provisioning
- Exchange admin centre
- Project management
Timeline
Implementation Technician
Te Whatu Ora
04.2024 - 09.2024
Service Desk Analyst
Te Whatu Ora
10.2022 - Current
Food and Beverage Supervisor
Novotel Auckland Ellerslie Hotel
12.2021 - 01.2023
Quality Assurance Analyst & Technical Support
LegisPro Corporation
11.2013 - 03.2014
Bachelor of Science - Information Technology
STI University
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