Jolene Sharp
Aidenfield, Christchurch ,Canterbury
Summary
Proven track record in enhancing customer relations and streamlining document control, notably at Sharpy Transport Limited. Excelled in administrative support and office administration, boosting efficiency and customer satisfaction. Skilled at fostering positive customer engagements, demonstrating a keen ability to balance meticulous attention to detail with exceptional interpersonal skills.
Overview
28
28
years of professional experience
Work History
Administration Assistant
Sharpy Transport Limited
07.2019 - 06.2024
- Answered phone calls, routing calls, delivering messages to staff.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Reconciled business accounts using Xero system. Payment of invoices in a timely manner.
- Paid GST and PAYE for the business and staff.
- Executed record filing system to improve document organization and management.
Receptionist Administrator
ACC
04.2005 - 06.2010
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Handling over the counter payments and generating receipts.
- Daily banking and managing of petty cash.
Retail Sales Associate
Hallenstein Brothers, K & K Fashions, Unichem
07.1996 - 03.2005
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Burnside High School
Christchurch, CANSkills
- Office Administration
- Administrative Support
- Data Entry
- Word Processing
- Telephone reception
- Scheduling appointments
- Confidential Document Control
- Customer Relations
- Account Reconciliation
- Database Maintenance
- Spreadsheet tracking
- Report Writing
Timeline
Administration Assistant
Sharpy Transport Limited
07.2019 - 06.2024
Receptionist Administrator
ACC
04.2005 - 06.2010
Retail Sales Associate
Hallenstein Brothers, K & K Fashions, Unichem
07.1996 - 03.2005
Burnside High School
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