Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jolinda impey

Whiritoa,Waikato

Summary

Detail-oriented office manager recognized for strong organizational skills and effective problem-solving abilities. Experienced in managing budgets and customer inquiries, ready to contribute to operational success and enhance team performance.

Overview

34
34
years of professional experience

Work History

Office Manager

Stevens Plumbing Services Ltd
Waihi, Waihi
05.2011 - Current
  • Managed office operations for a plumbing services company.
  • Coordinated schedules for technicians and service appointments.
  • Maintained inventory of supplies and equipment for plumbing services.
  • Streamlined office procedures to enhance operational efficiency.
  • Oversaw customer inquiries and provided timely responses.
  • Organized financial records and prepared invoices for clients.
  • Implemented filing systems to ensure easy access to documents.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supervised staff members, organized schedules and delegated tasks.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office budget to handle inventory, postage and vendor services.
  • Coded and entered daily invoices with in-house accounting software.
  • Provided administrative support to management team including preparing reports and presentations.
  • Organized company events including holiday parties, team building activities .
  • Ensured compliance with applicable laws regarding employment practices.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Assisted in recruiting, onboarding and training new employees.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Support staff Co-ordinator

Baptist Home Support
Howick, Auckland
04.2009 - 03.2011
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Organized team events to promote a positive work environment.
  • Delegated work to staff, setting priorities and goals.
  • Guided employees in handling difficult or complex problems.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Implemented best practices for data management and record-keeping systems.
  • Streamlined administrative processes to improve office efficiency and productivity.

Receptionist Administrator

Mountfort Estate Agents (Ray White)
Howick, Auckland
08.1993 - 09.2009
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed front desk operations and greeted visitors warmly.
  • Coordinated appointment scheduling and maintained calendar for executives.
  • Answered phone calls and directed inquiries to appropriate departments.
  • Processed incoming and outgoing mail efficiently each day.
  • Maintained office supplies inventory and ordered necessary items regularly.
  • Supported staff with administrative tasks, improving overall workflow efficiency.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Responded promptly to emails from customers and other departments within the organization.
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
  • Facilitated smooth communication between staff and senior management through diligent message delivery.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Real Estate Sales Agent

Professionals
Howick, Auckland
03.1991 - 12.1993
  • Assisted clients in identifying suitable properties based on preferences.
  • Facilitated property showings and open houses for potential buyers.
  • Managed client communications and scheduling to ensure timely responses.
  • Collaborated with mortgage brokers to provide financing options to buyers.
  • Conducted market research to stay informed on local real estate trends.
  • Prepared and presented property listings using digital marketing tools.
  • Negotiated purchase agreements between buyers and sellers effectively.
  • Maintained accurate records of transactions and client interactions regularly.
  • Advised clients on the best options for buying or selling property.
  • Generated lists of properties comparable with buyers' needs and financial resources.
  • Applied various methods to build client base, including networking, email and social media.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Acquired new customers, counseled clients, and identified purchasing needs to deliver relevant real estate investments.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Conducted market research to identify potential buyers and sellers of real estate.
  • Prepared presentations to showcase properties to prospective buyers.
  • Maintained an up-to-date knowledge of local real estate markets and trends.
  • Updated databases regularly with accurate information about available properties.
  • Advertised new listings online through various websites and social media platforms.
  • Negotiated purchase contracts, leases, and other agreements with parties involved in real estate transactions.
  • Managed customer inquiries promptly and professionally.
  • Identified potential buyers through cold calling.
  • Developed and implemented marketing strategies to increase sales of properties.
  • Coordinated with appraisers, inspectors, and other professionals involved in the process of buying and selling a property.
  • Identified prospective customers through networking activities and referrals.
  • Researched competitive properties for comparison purposes when pricing a listing.
  • Attended conferences and seminars related to the real estate industry.
  • Cultivated relationships with bankers, appraisers and lenders establishing long-term relationships.
  • Determined best mortgage options to help clients obtain financing at best rates and terms.
  • Advised sellers on making homes more appealing to buyers in competitive marketplace.
  • Communicated effectively with all stakeholders throughout the transaction process.
  • Analyzed financial information of clients to determine their eligibility for loans or mortgages.
  • Ensured compliance with all applicable laws governing real estate transactions.
  • Monitored industry news for changes in laws and regulations affecting the real estate sector.
  • Prepared newly purchased homes for clients prior to arrival.
  • Inspected properties prior to listing them for sale or rent.
  • Organized open house events to promote properties on sale.
  • Assisted clients in preparing documents related to real estate transactions such as loan applications, closing statements.
  • Presented properties to potential buyers and addressed questions.
  • Managed real estate transactions from initiation to closing.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Communicated with clients to determine property needs and budget constraints.
  • Provided client guidance regarding market conditions, mortgage options, and legal requirements.
  • Developed and presented purchase offers to sellers for consideration.
  • Prepared and delivered sales presentations.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Facilitated deals between sellers, buyers and brokers for maximum profits.
  • Scheduled and attended weekly appointments with clients.
  • Tracked weekly sales to develop senior leadership reports for corrective action planning.
  • Increased personal revenue by completing multiple home and property sales.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Met with clients to research cases, collect data and prepare settlement packages.

Education

Some College (No Degree) - Typing, Social Studies,

Northcote College
Auckland, NZ

Skills

  • Office administration
  • Records management
  • Schedule coordination
  • Budget management
  • Bookkeeping tasks
  • Customer relationship management
  • Problem solving
  • Scheduling
  • Billing
  • Payroll and budgeting
  • Office management
  • Mail handling
  • Administrative support
  • Office management software
  • Staff hiring
  • Contract negotiations
  • Data retrieval systems
  • Vendor engagement

Languages

dutch
Elementary

Timeline

Office Manager

Stevens Plumbing Services Ltd
05.2011 - Current

Support staff Co-ordinator

Baptist Home Support
04.2009 - 03.2011

Receptionist Administrator

Mountfort Estate Agents (Ray White)
08.1993 - 09.2009

Real Estate Sales Agent

Professionals
03.1991 - 12.1993

Some College (No Degree) - Typing, Social Studies,

Northcote College

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Jolinda impey