Summary
Overview
Work History
Education
Skills
Languages
Certification
Visa Status
Interests
References
Timeline
Generic

Jomon K J

Auckland,AUK

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Executive

Sedana Trading
Sharjah, UAE
07.2012 - 07.2023
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Cultivated relationships with existing customers to encourage repeat business.
  • Contacted current and potential clients to promote products and services.
  • Responded promptly to inquiries from potential customers about product features.
  • Trained junior sales staff on techniques for improving customer service experience.
  • Implemented processes for cross-selling products or services based on customer needs.
  • Negotiated terms of sales agreements and developed contracts to successfully close sales.
  • Provided technical support during product demonstrations at client sites.
  • Utilized CRM software to track leads and manage accounts throughout the sales cycle.
  • Maintained records related to sales for store management.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Customer Care Executive

Mobily Infotech
Banglore , India
09.2010 - 05.2012
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
  • Answered customers' questions about services and products.
  • Investigated customer complaints and provided solutions within acceptable time frames.
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved billing issues and disputes through effective problem solving techniques.
  • Tracked customer order statuses using various systems including CRM software.
  • Maintained up-to-date knowledge of product lines, pricing.

Education

Diploma - Computer Installation and Repair Technology

Jetking
India
07-2008

Microsoft Certified Professional

Microsoft
04-2008

Some College (No Degree) -

Higher Secondary
India
03-2006

Skills

  • Written and Verbal Communication
  • Microsoft Excel Proficiency
  • Quick Learning
  • Problem-solving
  • Time Management
  • Teamwork
  • Flexibility and Dedication
  • Market Trends Understanding
  • Quality Assurance Understanding
  • Upselling Strategies
  • Cold-Calling

Languages

English
Professional
Hindi
Full Professional
Malayalam
Native/ Bilingual

Certification

  • NZ Class 1 driver's license.

Visa Status

  • On valid NZ Resident Visa.

Interests

  • Sports
  • Music
  • Social Media

References

References available upon request.

Timeline

Sales Executive

Sedana Trading
07.2012 - 07.2023

Customer Care Executive

Mobily Infotech
09.2010 - 05.2012

Diploma - Computer Installation and Repair Technology

Jetking

Microsoft Certified Professional

Microsoft

Some College (No Degree) -

Higher Secondary

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Jomon K J