Jon Crowsen
Henderson,AUK
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.
Overview
27
27
years of professional experience
Work History
Front Desk Duty Manager
Quay West Suites
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Handy Person
Self Employed
07.2017 - Current
- Installed various home appliances to improve client comfort and convenience.
- Maintained high levels of quality control with meticulous attention to detail in all performed tasks.
- Prioritized urgent repair requests, minimizing downtime for clients experiencing critical issues.
- Reduced repair costs for clients by employing efficient troubleshooting techniques.
Maintenance Officer
Wilson Parking NZ Ltd
06.2008 - 06.2017
- Improved equipment reliability by conducting regular maintenance and inspections.
- Maintained accurate records of maintenance work completed, streamlining future repairs and reducing costs.
- Performed comprehensive assessments of equipment condition, identifying opportunities for improvement or replacement when necessary.
- Reduced downtime through preventative maintenance tasks and timely repairs.
Finance Officer
Quay West Suites
01.1997 - 01.2007
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Improved budget planning and forecasting with thorough analysis of historical data and market trends.
- Generated financial and operational reports to assist management with business strategy.
Education
School Certificate - English, Geography,Technical Drawing, History
Henderson High School
Henderson, AUK01.1979
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
Timeline
Handy Person
Self Employed
07.2017 - Current
Maintenance Officer
Wilson Parking NZ Ltd
06.2008 - 06.2017
Finance Officer
Quay West Suites
01.1997 - 01.2007
Front Desk Duty Manager
Quay West Suites
School Certificate - English, Geography,Technical Drawing, History
Henderson High School
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