Jon Crowsen
Henderson,AUK
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.
Overview
27
27
years of professional experience
Work History
Front Desk Duty Manager
Quay West Suites
Auckland, AUK
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Handy Person
Self Employed
Auckland, AUK
07.2017 - Current
- Installed various home appliances to improve client comfort and convenience.
- Maintained high levels of quality control with meticulous attention to detail in all performed tasks.
- Prioritized urgent repair requests, minimizing downtime for clients experiencing critical issues.
- Reduced repair costs for clients by employing efficient troubleshooting techniques.
Maintenance Officer
Wilson Parking NZ Ltd
Auckland, AUK
06.2008 - 06.2017
- Improved equipment reliability by conducting regular maintenance and inspections.
- Maintained accurate records of maintenance work completed, streamlining future repairs and reducing costs.
- Performed comprehensive assessments of equipment condition, identifying opportunities for improvement or replacement when necessary.
- Reduced downtime through preventative maintenance tasks and timely repairs.
Finance Officer
Quay West Suites
Auckland, AUK
01.1997 - 01.2007
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Improved budget planning and forecasting with thorough analysis of historical data and market trends.
- Generated financial and operational reports to assist management with business strategy.
Education
School Certificate - English, Geography,Technical Drawing, History
Henderson High School
Henderson, AUK01.1979
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
Timeline
Handy Person
Self Employed
07.2017 - Current
Maintenance Officer
Wilson Parking NZ Ltd
06.2008 - 06.2017
Finance Officer
Quay West Suites
01.1997 - 01.2007
Front Desk Duty Manager
Quay West Suites
School Certificate - English, Geography,Technical Drawing, History
Henderson High School