Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

JONAH PATCHIGALLA

Auckland,New Zealand

Summary

Empathetic and results-driven Housing Support professional with multiple years of experience in tenancy management, social housing, and community engagement. Proven ability to support vulnerable clients, manage complex caseloads, and work collaboratively with stakeholders to achieve sustainable housing outcomes. Strong understanding of Te Tiriti o Waitangi principles and a commitment to culturally responsive, person-centered support. Seeking to contribute to Kāinga Ora's vision of providing warm, dry, and safe homes for all New Zealanders.

Overview

6
6
years of professional experience
1
1
Certification

Work History

SENIOR HOUSING SUPPORT MANAGER ( Secondment )

KAINGA ORA
06.2025 - Current


  • Managing a portfolio of medium to high complex tenant needs, ensuring sustainable tenancies and positive community outcomes.
  • Responded to complex wellbeing issues in partnership with the Wellbeing Advisor, developing and implementing care plans that empower whānau to improve their wellbeing.
  • Developed effective de-escalation skills when managing highly emotional and challenging situations with tenants.
  • Maintained accurate and timely documentation and case records within Kāinga Ora's internal systems (Kotahi, IDP, OBJ) to support compliance and performance tracking.
  • Collaborated closely with legal teams on escalated cases, including tenancy breaches and eviction proceedings, ensuring adherence to legal requirements and fair processes.
  • Coordinated with internal teams and external agencies to provide wraparound support and holistic solutions for tenants with complex needs.



HOUSING SUPPORT MANAGER

KAINGA ORA
07.2023 - Current
  • Supported customers and their whānau to settle into their homes and communities, ensuring homes are safe, suitable, and fit for purpose.
  • Worked collaboratively with Maintenance teams to proactively manage repairs that may impact tenant wellbeing, advocating for urgent resolution where needed.
  • Gained experience managing multiple tenancy escalations, including evictions and incidents involving disruptive or antisocial behaviour.
  • Participated in pilot workshops and tenancy trainings to enhance service delivery and tenancy management knowledge.
  • Ensured all Statement of Performance Expectations (SPEs) are consistently met, aligning daily practice with Kāinga Ora's national targets and service delivery standards.

HOUSING COORDINATOR

Equip
12.2020 - 07.2023
  • Managed property owned by Kainga Ora, dealing with tenant issues and difficult situations.
  • Knowledge of methods and procedures in regards to maintenance and repairs.
  • Handled tenant complaints promptly, appropriately, and providing other support services.
  • Conducted regular property inspections and followed up on remedies.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained other properties and carrying out landlord responsibilities.

MENTAL HEALTH SUPPORT WORKER

Equip
12.2020 - 07.2023
  • Provided complex crisis intervention and stabilization to patients in psychological distress.
  • Delivered individualized support services to client's well-being, working through issues such as mental illness and substance abuse.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Evaluated Tangata Whai Ora based on mental and physical parameters discovered through interviews and standardized assessments.

RETAIL PHARMACY ASSISTANT

Kingsland Pharmacy
08.2019 - 11.2020
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.

CUSTOMER SERVICE REPRESENTATIVE

MGS gas stations
07.2019 - 11.2020
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

Level 4 Certificate - Mental Health and Addictions

Te Pukenga - NZ Institute of Skills and Technology
Auckland
04.2023

Post Graduate Diploma - Health Science

Eastern Institute of Technology
Auckland
01.2020

Bachelor of Pharmacy - Pharmacy

Jawaharlal Nehru Technological University
Hyderabad
01.2018

Skills

  • Team player
  • Knowledge of Residential Tenancies Act
  • Adaptability and flexibility
  • Resilience

Certification

  • Foundation in cultural competency
  • Mental Health First Aid
  • De-escalation training
  • Te Tiriti O Waitangi

References

Available on Request

Timeline

SENIOR HOUSING SUPPORT MANAGER ( Secondment )

KAINGA ORA
06.2025 - Current

HOUSING SUPPORT MANAGER

KAINGA ORA
07.2023 - Current

HOUSING COORDINATOR

Equip
12.2020 - 07.2023

MENTAL HEALTH SUPPORT WORKER

Equip
12.2020 - 07.2023

RETAIL PHARMACY ASSISTANT

Kingsland Pharmacy
08.2019 - 11.2020

CUSTOMER SERVICE REPRESENTATIVE

MGS gas stations
07.2019 - 11.2020

Post Graduate Diploma - Health Science

Eastern Institute of Technology

Bachelor of Pharmacy - Pharmacy

Jawaharlal Nehru Technological University

Level 4 Certificate - Mental Health and Addictions

Te Pukenga - NZ Institute of Skills and Technology

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