Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies
Timeline
Generic

Jonah Tavita

Auckland

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Currently, employed by AA Insurance as a Sales Specialist.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Specialist

AA Insurance
07.2023 - Current

Home Claims Customer Manager (Secondment)

AA Insurance
02.2023 - 07.2023
  • Assisting with customers effected in Extreme Weather event.

Sales Specialist

AA Insurance
11.2020 - 02.2023

Rebate and Remediation Project

AA insurance
07.2020 - 11.2020

Retention Inbound Specialist

AIA Insurance (Formerly known as Sovereign)
03.2018 - 05.2020

Retention Outbound Specialist

Sovereign Insurance
08.2017 - 03.2018

Outbound Sales Agent

Telnet Services
07.2016 - 08.2017

Storeperson Christmas Casual

Amazon Surf Retail store
12.2014 - 01.2015

Education

Level 3 & 4 foundation studies -

Unitec Institute of Technology
01.2015

High School Graduate -

Kelston Boys High School
01.2013

Skills

  • Self-motivated
  • Energetic and driven
  • Flexible
  • Dependable Punctual
  • Confident
  • Great team player
  • Strong interpersonal skills
  • Relationship Building
  • 6 years in Customer service and Retention, Sales, inbound and outbound calling
  • 2 years' experience with telesales and telemarketing
  • Great Salesmanship and marketing skills
  • Organized and efficient in all work
  • Level headed and calm in fast-paced environment
  • Top seller for consecutive months from October 2016 through to March 2017

Certification

  • Certificate in Level 3 & 4 Foundation studies, Unitec Institute of Technology, Bridgeport Foundation course, 2015
  • Level 2 NCEA Achieved, Kelston Boys High School, 2012-2013
  • Level 1 NCEA Achieved, Kelston Boys High School, 2011

References

  • Jack Ding, Sales Manager

AA Insurance, Email: Jack_ding@aainsurance.co.nz, Phone: 0211357828


  • Brianna Munn, Retention Inbound Manager,

AIA Insurance, Phone: 02102233664


  • Marina D'gama, Retention Inbound Manager

AIA Insurance, Phone: 0212321622


  • Grace Hafoka, Service Manager,

Telnet Services, 0220921833


  • Faleula Loamanu, Team Leader,

Telnet Services, 0224172632

Hobbies

Outside of work, I am a dedicated Youth Leader for our local Church and i am also a Cultural group leader and Music director for a Samoan Dance group located in West Auckland. We work with a diverse group of individuals ages 13-18 and strive to encourage cultural values through music and dance as well as creating an inclusive and a supportive environment.

Timeline

Sales Specialist

AA Insurance
07.2023 - Current

Home Claims Customer Manager (Secondment)

AA Insurance
02.2023 - 07.2023

Sales Specialist

AA Insurance
11.2020 - 02.2023

Rebate and Remediation Project

AA insurance
07.2020 - 11.2020

Retention Inbound Specialist

AIA Insurance (Formerly known as Sovereign)
03.2018 - 05.2020

Retention Outbound Specialist

Sovereign Insurance
08.2017 - 03.2018

Outbound Sales Agent

Telnet Services
07.2016 - 08.2017

Storeperson Christmas Casual

Amazon Surf Retail store
12.2014 - 01.2015

Level 3 & 4 foundation studies -

Unitec Institute of Technology

High School Graduate -

Kelston Boys High School
Jonah Tavita