Sugar Cortez
Auckland,New Zealand
Summary
Experienced Sales Information Analyst and Support Coordinator with a Master's in Business Information Systems. Proven expertise in sales planning, forecasting, research, and analysis, as well as sales report development. Adept at enhancing sales database systems, managing budgets, generating expense reports, and conducting variance analyses. Demonstrates strong leadership abilities, excels in executive reporting, and possesses excellent communication skills. Proficient in Microsoft Office, Microsoft Dynamics, Power BI, SAP, CRM, and Zoho.
Overview
21
21
years of professional experience
Work History
Payroll Analyst
Te Whatu Ora
2023.11 - Current
- Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
- Managed year-end reporting tasks such as W-2s preparation and distribution, ensuring timely delivery to employees.
- Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.
- Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
- Optimized workflow by creating detailed procedure manuals for each step in the payroll process, reducing errors and enhancing efficiency.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Sales Operation Analyst
NXP Limited
2022.07 - 2023.11
- Manage customer information in SAP, NXPortal, and Zoho CRM
- Produce accurate reports and identify opportunities
- Respond to Zoho ticket requests
- Prepare standard and ad-hoc reports
- Coordinate and assist with new customer onboarding
- Support sustainability and savings programs
- Contribute to special projects
- Identify process improvements
- Train new team members.
Data Analyst
Rhema Media Inc
2020.06 - 2022.06
- Resolve system incongruities
- Maintain applications and train users
- Manage and analyze database data
- Report campaign activity results
- Identify trends and make fundraising recommendations
- Develop and maintain fundraising dashboards
- Provide timely reports.
Sales Support Coordinator
Rhema Media Inc
2018.10 - 2020.05
- Manage key account clients
- Develop advertising campaigns
- Collaborate on promotional events
- Ensure sales metric information is up-to-date
- Manage digital campaigns
- Implement systems to increase sales efficiency
- Coordinate marketing and promotional campaigns
- Organize sales seminars
- Draft documentation for internal stakeholders
- Participate in event meetings.
Sales Customer Service Representative
George Weston Foods (Tip Top Bread)
2016.04 - 2017.09
- Handle inbound and outbound calls
- Process customer requests and queries
- Place and confirm customer orders
- Process credit notes.
CRM Database Support
Mike Whittaker Mortgages Ltd
2016.02 - 2016.11
- Manage leads database using Pipeline CRM
- Support manager and secretary
- Track leads and monitor sales
- Log referrals and update reports.
Sales Information Analyst
Ginebra San Miguel Inc.
2003.05 - 2015.06
- Facilitate long-term sales planning and annual budgeting
- Analyze sales information and prepare action plans
- Track trade indicators and sales performance
- Forecast sales volumes
- Manage sales database systems
- Develop user-friendly forms for sales planning and budgeting.
Education
MBA - Business Information System
UUNZ Institute of Business
Auckland, NZ08.2017
Bachelor of Science - Computer And Information Sciences
Sacred Heart College
Philippines03.2003
Skills
- Sales Plan and Process Management
- Distribution Tracking and Analysis
- Sales Volume Forecasting
- Sales Database Management
- Leadership and Executive Reporting
- Problem-Solving and Decision-Making
- Customer Service and Relationship Management
- Adaptability and Flexibility
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Microsoft Dynamics
- Power BI
- SAP
- CRM Systems
- Zoho
Timeline
Payroll Analyst
Te Whatu Ora
2023.11 - Current
Sales Operation Analyst
NXP Limited
2022.07 - 2023.11
Data Analyst
Rhema Media Inc
2020.06 - 2022.06
Sales Support Coordinator
Rhema Media Inc
2018.10 - 2020.05
Sales Customer Service Representative
George Weston Foods (Tip Top Bread)
2016.04 - 2017.09
CRM Database Support
Mike Whittaker Mortgages Ltd
2016.02 - 2016.11
Sales Information Analyst
Ginebra San Miguel Inc.
2003.05 - 2015.06
MBA - Business Information System
UUNZ Institute of Business
Bachelor of Science - Computer And Information Sciences
Sacred Heart College
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