Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Auckland Region Manager
TRAFFIC MANAGEMENT NZ
03.2022 - Current
Company Overview: Traffic Management NZ is an independently owned traffic management company with branches throughout NZ
Overall responsibility for the profitable running of 3 branches with 7 Direct reports and 100 indirect
Operational Management: Manage the delivery of efficient, risk mitigated, quality and on-time service to customers
Ensure equipment, materials, stock and logistics are maintained, available and in place
Solving day to day operational challenges with supervisory staff
Ensuring adequate staffing numbers are maintained to complete the job
Financial Management: Maintain financial viability of my region, manage quoting, planning and start up of new works with overall P&L responsibility for the Auckland region
Customer relations and development: Review delivery of existing services for continuous improvement, with regular client contact
Overall H&S responsibility for the branches
Human Resource Management: Foster a good working culture within the team by 'Building a Team so strong…so that nobody can tell who the Leader is.'
Traffic Management NZ is an independently owned traffic management company with branches throughout NZ
AREA SERVICE MANAGER: TARANAKI
PRESTIGE LTD
02.2016 - 06.2017
Company Overview: Prestige is a well-established multi-trade Maintenance service provider operating throughout the Central North Island contracted to HNZ
Overall responsibility for scoping(quoting) of vacant and planned maintenance work for all HNZ property
Organising, coordinating and motivating in house and sub contracted work force to ensure strict KPI timeframes are met
Carry out daily supervision of trade staff to ensure compliance with all contract plans including H&S, Codes of Conduct, Environmental and Quality plans
Undertake regular inspection and recording of work in progress reports
Signing off completed work ensuring compliance with HNZ standards
Negotiate/approve scope variations with HNZ and subcontractors
Ensure all site records are kept accurate and current
Support performance of audit processes of internal QA team and HNZA audit team, managing the close out of remedial work
Develop collaborative working relationship with HNZ staff and subcontractors and supplier network
Prepare monthly performance and H&S reports for presentation to the board and HNZ
Prestige is a well-established multi-trade Maintenance service provider operating throughout the Central North Island contracted to HNZ
BRANCH MANAGER: TARANAKI
ONE COMPLETE SOLUTION (OCS LTD)
05.2009 - 02.2016
Company Overview: OCS offers one complete solution for property support services, for both large and small customers alike
Deliver an efficient and on-time service to customers
Quote, Plan and organize start up of new contracts
Review delivery of existing services for continuous improvement
Solve day to day operational challenges
Ensure adequate staffing numbers are maintained to complete the job
Ensure equipment, materials, stock and logistics are available and in place
Assess and maintain the level of quality through monthly QA assessments
Overall P&L responsibility for the branch
Ensure that all H&S responsibilities are adhered to
OCS offers one complete solution for property support services, for both large and small customers alike
ASSISTANT MANAGER
ALLIED WORKFORCE
04.2006 - 01.2009
Company Overview: An NZST listed company dealing in the blue collar labour hire market
Prepare crew recruitment advertising and undertake the interview and induction process
Manage the allocation of crew to all jobs each day ensuring a high level of client service is maintained by placing 'the right person, on the right job, at the right time.'
Ensure the crew labour pool is maintained at optimum levels
Maintain the client base at a high level
Regular client calls and visits
Manage the operation of the branches drivers and fleet ensuring all company rules and practices are adhered to
Provide accurate reports to the Branch Manager
Perform various administrative duties associated with the operation of the branch and specifically the computer data base
An NZST listed company dealing in the blue collar labour hire market
OPERATIONS MANAGER
ROADSAFE LTD
03.2005 - 02.2006
Company Overview: ROADSAFE LTD is an independently owned, progressive and innovative traffic management company offering services in all aspects of traffic management
Receive/Generate request for works from clients
Daily programming of work crew and equipment to meet client requests
Fully responsible for staff performance issues
Establish strong client relationships
Manage a maintenance programme for plant and equipment
Manage all Health and Safety issues
Manage the training programme for employees
H&S manager - Promote company safety ideals
Carry STMS responsibilities when required
Carry out site checks/audits
ROADSAFE LTD is an independently owned, progressive and innovative traffic management company offering services in all aspects of traffic management
Operations Manager - Trees
ASPLUNDH TREE EXPERT (NZ) LTD
10.2003 - 03.2005
Company Overview: Asplundh Tree Expert is an international leader in the Arboricultural/Horticultural industry, covering the USA, South America, Canada, Hawaii, France, UK and New Zealand
Health and Safety (working closely with H&S Manager)
Traffic Management (draw and submit plans, oversee staff and site)
Agrochemicals
Accident investigation
Customer Service
Asplundh Tree Expert is an international leader in the Arboricultural/Horticultural industry, covering the USA, South America, Canada, Hawaii, France, UK and New Zealand
Owner Operator
CLEAN DEAL LTD.
07.2000 - 10.2003
Company Overview: Clean Deal Ltd
Was a limited liability company owned by my wife and I with 120 clients
The bulk of our work was: lawn mowing, gardening, tree works, hedge trimming, property maintenance in the winter months
Clean Deal Ltd
Was a limited liability company owned by my wife and I with 120 clients
Owner
JOYCE NTULI AND PARTNERS
10.1995 - 05.2000
Company Overview: A R3.5 million a year business dealing with industrial grounds maintenance and vegetation control, contracting to ESKOM, a national electricity supply utility
My main function was the overall management of 7 contracts and involved: Staff management (48 staff members altogether)
Overseeing the maintenance of lawn mowing and tree felling equipment
The maintenance of buildings and equipment
Mowing and gardening skills
Health and Safety Risk management
Overseeing the safe mixing and application of herbicides
Contract management: Liaising with procurement officers and field managers (customers), sub-contractors and staff
The managing of cash-flow
Administration
Tendering/Pricing of new works
A R3.5 million a year business dealing with industrial grounds maintenance and vegetation control, contracting to ESKOM, a national electricity supply utility
Owner
DO DROP IN
04.1994 - 09.1995
Company Overview: A retail outlet for imported used clothing
My main functions: Sourcing stock, Pricing, Seasonal planning, Managing staff, Health and Safety, Customer care, Sales, Promotions and advertising, All administrative work
A retail outlet for imported used clothing
Fingerprint Expert
SOUTH AFRICAN POLICE : LOCAL CRIMINAL RECORD CENTRE
03.1991 - 03.1994
Rejoined S.A
Police at the Local Criminal Record Centre in Durban and commenced training as a Fingerprint Investigator
On 92/04/13 began intensive three month full-time study at the training section of the Criminal Record Centre in Pretoria
The major subjects of my studies were: History of fingerprints, The lifting, analyzing, classifying, identification and filing of finger, palm and foot prints
The use of fingerprint powders and reagents and the examination of scenes of crime
The draughting of plans according to scale of scenes of crime for court presentation
Forensic field investigation
Scene of crime photography and the subsequent development of films and printing thereof
Passes above course on 92/06/19
Attained ‘Expert' status on 92/12/01
My scope of work included the investigation of scenes of crime for latent finger/palm/foot prints
The searching, classifying, filing and identification of finger/palm/foot prints
Acid etching work on metal surfaces (firearms)
During this time I was directly responsible for the guidance and practical training of two new members with regard to their preparation for, and presentation of evidence in court
From 93-06-05 to 93-06-18 underwent training as a Terminal Operator for Local Criminal Record Centre in Pretoria
Branch Manager
THE QUARTERMASTER STORE
05.1990 - 03.1991
Company Overview: A retail concern involved with outdoor – related activities
The supply of hiking equipment and clothing, utility and safety wear
My main functions: Manage staff, stock control, ordering, sales, daily cash reconciliation, banking, merchandising, promotions and advertising, Health and Safety
A retail concern involved with outdoor – related activities
The supply of hiking equipment and clothing, utility and safety wear
Personnel Officer
PORT SHEPSTONE FRESH MEAT
11.1988 - 04.1990
Company Overview: A manufacturing, wholesale and retail company dealing in the meat industry and employing 130 staff members
Commenced employment as a Security Manager where I was given the opportunity of learning a number of tasks in the meat industry as well as catering for the security needs of the company
From April 1989 promoted to the company's first Human Resources Officer after becoming exposed to disciplinary procedures and other Industrial Relations matters
Some of my tasks included: Personnel records – accumulation, updating and filing thereof
The administration, calculation and paying out of wages
Recruitment
Matters relating to the Workman's Compensation Act
Matters relating to Safety Regulations
Chairman or co-chairman of disciplinary hearings
Secretary of the Works Council
Compiled a book of 'Terms and Conditions of Employment' for company employees
A manufacturing, wholesale and retail company dealing in the meat industry and employing 130 staff members
SWORN POLICE OFFICER
SOUTH AFRICAN POLICE
01.1984 - 10.1988
Student: S
A
Police Training College, Pretoria
Intensive training course for members of the Special Guard Unit, Pretoria
Member of the S.A
Police Special Guard Unit: Main function: The safety of the State President, Members of Parliament, and other V.I.P's
S
A
Police Uniform Branch in Port Shepstone: Charge Office duties, Patrol vehicle duties being first to attend all crime scenes and vehicle accident scenes
Interviewed Complainants and Witnesses
Worked extensively with all levels of the public
S.A Police Administrative Section: Port Shepstone: Exhibit Clerk, maintaining stolen, confiscated and found property as well as exhibits for court
Also the maintenance of all case dockets
Education
High School Diploma -
Port Shepstone High School
Port Shepstone
Associate of Applied Science - Forensics
South African Police
Pretoria
Skills
Team leadership
Strategic planning
Customer relations
Revenue growth
Customer satisfaction
Operations management
Training and development
Team development
Regional management
Budget management
Staff development
Affiliations
Fellow of the Fingerprint Society (FFS)
Certification
NZ Driver's License: Class 1F, 2F, W,R,T
STMS (ABC) - NP - R
· National Certificate - Cleaning and Caretaking (level 2)
Applied Agrochemicals
Constructsafe
Sitesafe
Languages
English
Native or Bilingual
Timeline
Auckland Region Manager
TRAFFIC MANAGEMENT NZ
03.2022 - Current
AREA SERVICE MANAGER: TARANAKI
PRESTIGE LTD
02.2016 - 06.2017
BRANCH MANAGER: TARANAKI
ONE COMPLETE SOLUTION (OCS LTD)
05.2009 - 02.2016
ASSISTANT MANAGER
ALLIED WORKFORCE
04.2006 - 01.2009
OPERATIONS MANAGER
ROADSAFE LTD
03.2005 - 02.2006
Operations Manager - Trees
ASPLUNDH TREE EXPERT (NZ) LTD
10.2003 - 03.2005
Owner Operator
CLEAN DEAL LTD.
07.2000 - 10.2003
Owner
JOYCE NTULI AND PARTNERS
10.1995 - 05.2000
Owner
DO DROP IN
04.1994 - 09.1995
Fingerprint Expert
SOUTH AFRICAN POLICE : LOCAL CRIMINAL RECORD CENTRE