Jonathan Cortes
Whitianga,New Zealand
Summary
Dedicated and service-oriented hospitality professional with a passion for delivering exceptional guest experiences. Seeking a challenging position in a dynamic restaurant or bar environment where interpersonal skills, industry knowledge, and commitment to customer satisfaction can be leveraged. Eager to contribute to the success of the team, enhance the establishment\'s reputation, and further develop skills in restaurant and bar management. Open to full-time opportunities in any industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front of House Employee
Stoked Bar and Restaurant
02.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Supervisor
Tomzen Farm
02.2020 - 11.2023
- Greet guests as they arrive and guide them to their tables
- Manage reservations and the seating chart
- Answer phone calls and take reservations or answer questions
- Ensure the waiting area is clean and organized
- Provide guests with menus and inform them of their server’s name
- Prepare and serve alcoholic and non-alcoholic beverages
- Interact with guests, take orders, and serve snacks and drinks
- Check identification to ensure customers are of legal drinking age
- Mix ingredients to prepare cocktails according to recipes
- Collect payments and operate a cash register
- Maintain a clean and well-stocked bar area.
Pool & Bar Attendant
Amore Recreation and Leisure Park
08.2019 - 01.2020
- Greet guests warmly and provide excellent customer service
- Support bar staff with tasks such as restocking supplies and cleaning
- Take orders and serve food and beverages to poolside guests
- Maintain a clean and organized workspace, including bar and service areas.
Service Staff
Ladera Catering and Services
12.2018 - 06.2019
- Support catering staff in the preparation and presentation of food and beverages
- Assist in the plating and serving of dishes during events
- Greet guests warmly and assist with seating arrangements
- Assist with setting up and maintaining beverage stations
- Ensure that food and beverage items are presented and served according to established standards.
Sales Associate
SM Department Store
03.2013 - 08.2013
- Greet customers warmly and assist them in locating products
- Actively engage with customers to understand their needs and offer suitable products
- Encourage upselling and cross-selling based on customer preferences
- Familiarize yourself with the features and benefits of products in your assigned department
- Answer customer inquiries regarding product availability, sizes, and specifications.
Service Crew
Jollibee Food Corporation
05.2012 - 11.2012
- Greet and welcome customers with a friendly and positive attitude
- Serve food orders efficiently and accurately to customers
- Maintain cleanliness and hygiene standards in the dining area, kitchen, and service counter
- Regularly clean and sanitize tables, trays, and utensils
- Promote and upsell special offers, promotions, and new menu items
- Address customer inquiries, concerns, or special requests.
Education
B.S in International Travel and Tourism Management -
Lyceum of the Philippines University
Cavite, Philippines12.2018
B.S in Tourism Management - Tourism Management
Far Eastern University
Manila, Philippines12.2015
B.S in Hospitality Management -
Adamson University
Manila, Philippines12.2011
B.S in Information Technology -
Feati University
Manila, Philippines12.2009
Skills
- Full Driver’s Licence Class 1
- Ability to navigate the internet, conduct research, and use online resources
- Ability to troubleshoot common computer issues
- Familiarity with operating systems (Windows, Linux)
- Proficiency in word processing software (Microsoft Word, Google Docs)
- Understanding of basic software and hardware problem-solving
- Communication
- Teamwork
- Adaptability
- Problem-Solving
- Time Management
- Leadership
- Decision Making
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Phone Etiquette
- Wine Knowledge
- Greeting guests
- Customer Service
- Cash Handling
- Critical Thinking
- Food and Beverage Service
- Cash Register Operations
- Customer Relations
- Team Leadership
- Coffee and Tea Service
Certification
Bayleaf 4-Star Hotel
- Certificate of Completion Training - 925 hrs
Panglao Island Nature and Spa
- Certificate of Participation
Crown Regency Hotel and Tower
- Certificate of Attendance
Sun Cruises
- Certificate of Participation
Red Cross
- First Aid Training
Timeline
Front of House Employee
Stoked Bar and Restaurant
02.2024 - Current
Supervisor
Tomzen Farm
02.2020 - 11.2023
Pool & Bar Attendant
Amore Recreation and Leisure Park
08.2019 - 01.2020
Service Staff
Ladera Catering and Services
12.2018 - 06.2019
Sales Associate
SM Department Store
03.2013 - 08.2013
Service Crew
Jollibee Food Corporation
05.2012 - 11.2012
B.S in International Travel and Tourism Management -
Lyceum of the Philippines University
B.S in Hospitality Management -
Adamson University
B.S in Information Technology -
Feati University
B.S in Tourism Management - Tourism Management
Far Eastern University