JONATHAN FLAVELL
Auckland,New Zealand
Summary
Systematic professional well-versed in software development and testing protocols. Helps teams produce high-quality work by completing thorough quality assurance evaluations. Strong communicator and multitasker with organized, detail-oriented approach. Proficient in complex software deployments.
Overview
13
13
years of professional experience
Work History
Senior Quality Assurance Engineer
IDEXX Laboratories
Auckland, New Zealand
01.2023 - Current
- Developed and executed test plans and strategies to ensure product quality.
- Performed system integration testing on multiple components of the application.
- Conducted manual tests as well as automated tests using Cucumber, DaaS and UFT, and LoadRunner tools.
- Created detailed bug reports with steps to reproduce issues and assigned severity levels based on impact analysis.
- Documented test results in an organized manner, including screenshots where applicable.
- Advised teams on how to improve their efficiency through better utilization of Agile Scrum tools and techniques.
- Mentored junior team members on Agile Scrum concepts, practices and values.
- Monitored sprint performance metrics including velocity, defect rates, cycle times, to identify trends and opportunities for optimization.
- Presented strategic OKRs to senior leadership team.
Sr. SW Test Engineer
Visa
Auckland, New Zealand
02.2015 - 01.2023
- Payments QA Test Analyst - Expertise in assessing and evaluating payment features from 2017 to 2022.
- Enterprise QA Test Analyst - delivering custom and community enhancement items to our customers from 2015 to 2017.
- Developed test plans and strategies for Visa products and features.
- Conducted functional, performance, stress and regression tests.
- Documented defects found during testing process.
- Participated in bug triage meetings with developers, business analysts and product owners.
- Provided technical guidance to junior team members on testing processes and procedures.
- Collaborated with development teams on fixing bugs and improving existing features.
- Verified that all components meet design specifications and standards.
Senior Support Analyst
Spendvision (Fraedom)
Auckland, New Zealand
04.2012 - 02.2015
- Created detailed documentation of system configurations, process flows, and troubleshooting procedures.
- Performed advanced troubleshooting on complex technical problems involving multiple systems or applications.
- Resolved escalated customer inquiries with a high degree of professionalism and accuracy.
- Trained junior staff members on the proper use of the Fraedom applications.
- Investigated incidents reported by users or other sources to identify root cause and develop solutions.
- Coordinated technical support team members to ensure customer service standards were met.
- Resolved escalated technical issues from customers in a timely manner.
Education
Certificate - Business and Computing
Manukau Institute of Technology
01.1999
Skills
- Agile Collaboration
- Manual testing
- Test planning
- Integration testing
- Functional testing
- Leadership
- Skilled Communication and Presentation
- Implementing new Initiatives
- Usability testing
- Regression testing
- Automated testing
- Scrum framework
- Scrum Master
Passions
- DIY
- Horticulture
- Smart home applications
- Keeping a healthy lifestyle
- Exploring new tourist destinations
Affiliations
- Regular Tennis player
- Daily Cyclist
- Social Footballer
References
References available upon request.
Timeline
Senior Quality Assurance Engineer
IDEXX Laboratories
01.2023 - Current
Sr. SW Test Engineer
Visa
02.2015 - 01.2023
Senior Support Analyst
Spendvision (Fraedom)
04.2012 - 02.2015
Certificate - Business and Computing
Manukau Institute of Technology
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