Summary
Overview
Work History
Skills
Certification
Community
References
Timeline
Generic

Jonathan Paul

Auckland

Summary

It has taken me years to figure out what it is I enjoy doing, but I finally realise what it is.


It is being influential in mentoring leaders. Leaders who make a positive impact in their workplace, who will thrive in their work and personal lives and make contributions to their community. Has its challenges but the rewards are worth the sacrifice, heartache and investment.


I am a collaborative leader with dedication to partnering with staff to promote an engaged, empowering work culture.


Diligent trainer and mentor with exceptional management abilities and results-driven approach.



Overview

30
30
years of professional experience
1
1
Certification

Work History

Training Lead

ETEL Transformers Ltd
01.2020 - Current
  • Management of the Factory Technical Training Program.
  • Development of specialised training for targeted skill improvement, resulting in higher productivity levels.
  • Mentored and coordinate the Technical Trainers (how many).
  • Established a culture of continuous learning by providing tailored training plans both individually and company wide.
  • Implemented robust evaluation metrics to measure individual progress and align training programs with business objectives effectively.
  • Evaluated training program effectiveness through regular feedback collection and assessment tools, ensuring continuous improvement.
  • Developed and improved training courses to increase staff performance and overall training effectiveness.
  • Analysed and evaluated training effectiveness and program outcomes.
  • Identified and addressed gaps in training processes ensuring compliance with company standards .
  • Established and maintained quality control standards.
  • Streamlined production handover for new specialized processes.
  • Provided training in specialist areas with a commitment to consistency in approach.
  • Monitor the factory skills matrix - continuous improvement and upskilling of staff.
  • Enhanced employee performance by designing and implementing comprehensive training programs.

Warehouse Lead

Etel Transformers Ltd
01.2018 - 01.2020
  • Managed a team of 8-10 warehouse staff, delegating tasks effectively to optimize workflow.
  • Championed Health & Safety - trained staff on equipment operation and safety protocols.
  • Set targets for staff in alignment with company objectives - providing support and training to consistently deliver and meet targets.
  • Optimizing warehouse performance to ensure, efficient storage of materials and delivery performance standards are met.

Customer Service Representative

Mainfreight
01.2016 - 01.2018
  • Specialised in Transport with Dangerous Goods, Customer Interaction.
  • Single point of contact, handling enquiries, resolving issues, and providing exceptional service,
  • Order Management: Process orders accurately and efficiently, ensuring timely shipment and delivery of goods.
  • Documentation: Prepare and manage transport documentation, including DG & compliance forms.
  • Coordination: Collaborate with warehouse, transportation, and operations teams to ensure safe operations and movements of dangerous goods between transport hubs to customer delivery address to provide customer satisfaction.
  • Conflict Resolution: Address and resolve customer concerns promptly and professionally, aiming to achieve optimal solutions and maintain positive relationships.
  • Communication: Keep customers informed about order status, delays, and any other relevant information to ensure transparency and proactive service delivery.
  • Compliance: Ensure all activities comply with regulatory requirements and company policies,

Customer Service Champion

Mainfreight Logistics
01.2014 - 01.2016
  • Pimary point of contact for assigned clients, addressing enquiries, resolving issues, and ensuring timely responses to requests.B
  • Build and maintain strong relationships with key customers through proactive communication and understanding of their logistics needs.
  • Collaborate closely with internal teams (operations, sales, logistics) to coordinate and fulfill customer requirements effectively.M
  • Monitor shipment schedules and proactively update clients on order status and any potential delays.
  • Identify opportunities to enhance service delivery and customer experience, providing feedback to management for process improvements.
  • Handle customer complaints or issues promptly, striving for swift resolution while adhering to company policies.
  • Maintain accurate inventory records of inwards and outwards goods.
  • Coordinate containers LCL, FCL and empties for loading & unloading.
  • Coordinate containers to meet its intended vessel at various Ports.

Stores Manager/Customer Service

Cooke Industries
01.2009 - 01.2014
  • Customer Service, data entry, procurement of materials.
  • Complete Goods received notes and match to invoices,
  • Complete Project/Contract Data Sheet costing reports.
  • Manage Warehouses for storage of raw materials and finished product.
  • Liaise with Senior management, Sales Team and Manufacturing Supervisors regarding deadlines, production scheduling.
  • Imports and local goods deliveries and customer queries.
  • Manage deliveries and pickups with Local Courier and Freight companies for deliveries nationwide.
  • Build relationships with and monitor key suppliers to meet production completion dates.
  • Supervise and coordinate activities for assistant store man & provide training where required.

Warehouse Supervisor/Sales

Gibson Veneer & Plywood
01.2002 - 01.2009
  • Sales & Customer service.
  • Stock taking.
  • Quality Control.
  • Coordinate Warehouse tasks for staff.
  • Coordinate internal & external Courier & Freight companies for both local & nationwide deliveries.
  • Cold calling, scheduled client visits.
  • Provide quotations.
  • Trouble shooting.
  • Represent company at Trade/Home Shows

Panel Supervisor

Scott Panel & Hardware
01.1995 - 01.2002
  • Trade & Retail Customer services.
  • Picking and packing orders .
  • Loading & unloading trucks.
  • Customer Services and administration.
  • Coordinate activities for workers, receiving and receipting goods.
  • Warehouse Staff training when required.

Skills

  • People Management
  • Leadership Development
  • Relationship Building
  • Effective Communication
  • Coaching and Mentoring
  • Proactive Conflict Resolution
  • Self-awareness and Accountability
  • Software Savvy

Certification

  • Full Drivers Licence
  • Forklift, Reach, Elevated Platforms
  • MPI Accredited
  • Transitional Facility Operator
  • First Aid

Community

Active Community Service: A Christian who leads and assists others with Parenting, Budgeting, how to lead others etc. To plan and set goals that help make biblical principles a lifestyle. Offer support, guidance and practical help when required. A genuine care and concern for others and to help them one step at a time to achieve their desired goals and objectives. It’s a lifelong journey of learning and growing as individuals and families within the community we live.

References

References on Request

Timeline

Training Lead

ETEL Transformers Ltd
01.2020 - Current

Warehouse Lead

Etel Transformers Ltd
01.2018 - 01.2020

Customer Service Representative

Mainfreight
01.2016 - 01.2018

Customer Service Champion

Mainfreight Logistics
01.2014 - 01.2016

Stores Manager/Customer Service

Cooke Industries
01.2009 - 01.2014

Warehouse Supervisor/Sales

Gibson Veneer & Plywood
01.2002 - 01.2009

Panel Supervisor

Scott Panel & Hardware
01.1995 - 01.2002

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