Jonathan Christian Robles
Manukau,NTL
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem-solving. Willing to learn fast and take training for the job if required and will try to work through any challenges that come with the job. Has had a working experience for over 4 years working as a dishwasher and cashier at a restaurant. Will reflect and think hard and improve myself based on the criticisms that are said to me.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Sybil Gozon De-Jesus
12.2020 - 01.2024
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
Dishwasher
Sybil Gozon De-Jesus
12.2020 - 01.2024
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Maximized dishwasher efficiency by regularly inspecting and performing minor maintenance on the machine when necessary.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
- Followed supervisor instructions to complete tasks on time.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or pan items used often by kitchen staff.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
Education
Bachelor of Science - Biology
University of Auckland
Auckland, NZ11.2025
High School Diploma -
Pakuranga College
Auckland, NZ12.2022
Skills
- Payment Collection
- Customer Service
- Guest Services
- Merchandise Restocking
- Cash Handling
- Positive attitude
- Active listening
- Teamwork and collaboration
- Patience and composure
- Inventory Stocking
- Product Knowledge
- Telephone etiquette
Languages
Tagalog/Filipino
Native or Bilingual
English
Native or Bilingual
References
Xylah Soller - Restaurant Manager and Supervisor
- Phone - 0212614697
Sybil Gozon De-Jesus - Restaurant Director and Manager
- Phone - 0220447021
Ana Agnes - Restaurant Manager
- Phone - 0211384955
Timeline
Customer Service Cashier
Sybil Gozon De-Jesus
12.2020 - 01.2024
Dishwasher
Sybil Gozon De-Jesus
12.2020 - 01.2024
Bachelor of Science - Biology
University of Auckland
High School Diploma -
Pakuranga College
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