Jonathan Speedie
Helensville,Auckland
Summary
A dedicated professional with a proven track record of delivering exceptional customer service across various industries. Experienced in leading teams, resolving customer concerns, and creating a positive working environment. Known for improving team performance and optimising operations while consistently maintaining high service standards.
Overview
8
8
years of professional experience
Work History
Assistant Manager
CB Hotels LTD
07.2022 - 07.2024
- Managed hotel operations to ensure consistent, high-quality guest service
- Led and developed a team, overseeing training, performance reviews, and scheduling
- Addressed guest concerns promptly, ensuring a smooth and positive experience
- Implemented operational changes to simplify processes, improve efficiency, and strengthen team effectiveness
Owner / Lead Car Detailing Specialist
Self-Employed
07.2020 - 07.2022
- Operated a successful car detailing business, delivering superior service and building long-term customer relationships
- Directed all aspects of business operations, including marketing, client communication, and scheduling
- Grew clientele through word-of-mouth referrals and repeat business, driven by a passion for cars and delivering high-quality detailing services
Customer Experience Team Member
Schuh LTD
10.2019 - 07.2020
- Provided customer support across phone, email, and live chat channels
- Resolved customer inquiries and offered tailored solutions to meet individual needs
- Worked collaboratively with my team in a fast-paced environment to efficiently manage tasks and consistently meet our goals, contributing to a positive and productive team dynamic
Store Manager
Adept Art Collective
05.2018 - 09.2019
- Managed daily operations, including inventory control, staff scheduling, and customer relations
- Developed and implemented marketing strategies to increase visibility and attract new customers
- Maintained a welcoming environment for both customers and staff, ensuring a well-managed store
Customer Team Member
Co-operative LTD
08.2016 - 05.2018
- Delivered efficient and friendly customer service, assisting with inquiries and facilitating smooth transactions
- Managed stock levels, restocked shelves, and maintained an organised and clean store
- Engaged in community fundraising efforts to give back and support local initiatives
Education
Higher National Diploma - Contemporary Art
Edinburgh College
Scotland06.2016
Higher National Certificate - Contemporary Art
West Lothian College
Scotland06.2015
National Certificate - Contemporary Art
West Lothian College
Scotland06.2014
Skills
- Customer Service Excellence
- Relationship Building
- Problem Solving
- Process Improvement
- Team Effectiveness
- Business Operations & Marketing
Timeline
Assistant Manager
CB Hotels LTD
07.2022 - 07.2024
Owner / Lead Car Detailing Specialist
Self-Employed
07.2020 - 07.2022
Customer Experience Team Member
Schuh LTD
10.2019 - 07.2020
Store Manager
Adept Art Collective
05.2018 - 09.2019
Customer Team Member
Co-operative LTD
08.2016 - 05.2018
Higher National Diploma - Contemporary Art
Edinburgh College
Higher National Certificate - Contemporary Art
West Lothian College
National Certificate - Contemporary Art
West Lothian College
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