I currently serve as a Senior Customer Service Adviser at Flick, specializing in product and service knowledge. In this role, I provide essential support to our Customer Experience Team, ensuring positive interactions with customers and promoting exceptional experiences. Holding a Post Graduate Diploma in Applied Professional Studies in Mentoring and Leadership, along with a Bachelor's Degree in English from reputable institutions in New Zealand and the Philippines, I bring a solid educational foundation to my professional endeavours. With years of experience at Flick, I possess valuable insights into diverse customer demographics and profiles, gained through daily interactions that enhance my understanding of their needs and challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.