Jordache Govender
Sunnyhills,Auckland
Summary
A versatile and results-driven professional. With 10 years of experience in these diverse fields, I have developed a unique skill set that combines creativity, analytical thinking, and technical expertise. I am committed to delivering excellence and welcome new challenges.
Overview
6
6
years of professional experience
Work History
Department Manager
H&M
Auckland, NZ
02.2023 - Current
- Analyze and optimize sales and profit KPIs for department, partnering with Visual Merchandising team
- Set department hours plan in alignment with sales budget, then schedule staff to maximize conversion
- Plan and prioritize impactful actions to drive sales, provide input on allocation and replenishment
- Ensure department meets H&M standards per Customer Experience Tool, implement Commercial Handbook
- Oversee store operations, customer service, and cost-efficient maintenance in department
- Actively prevent loss and monitor competitor landscape to identify risks, threats and opportunities
- Demonstrate strong leadership, data analysis, cross-functional collaboration, and strategic execution
- Recruited and trained new employees to meet job requirements.
- Developed promotional campaigns to increase brand recognition in target markets.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Managed budgets effectively by making sure costs stayed within allocated limits.
Store Manager
Viking Trading
Florida, USA
07.2021 - 06.2023
- Managed in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g., sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly, and annual objectives
- Monitor and maintain store inventory
- Face to Face Customer Sales
Social Media Manager
Kala Marketing Group
Florida, USA
07.2019 - 06.2021
- Social Media Advertising
- Google My Business
- Video Editing
- Video Production
- Photography
- Social Media Management
- Graphic Design
Videographer/Photographer
The Concourse Club
Opa Locka, FL
09.2020 - 01.2021
- Social Media Management
- Videography
- Photography
- Media Editing
Education
Graphic Design -
University of Cape Town
Cape Town01-2017
High School Diploma -
Oakridge College
01.2008
Skills
- Inventory Management
- Retail Management
- Social Media Management
- Marketing
- Videography
- Post Video production
- Photography
- Adobe Creative Suite
- Graphic Design
- Self-management
- Employee performance evaluation
- Sales expertise
- Project management
- Team leadership
Timeline
Department Manager
H&M
02.2023 - Current
Store Manager
Viking Trading
07.2021 - 06.2023
Videographer/Photographer
The Concourse Club
09.2020 - 01.2021
Social Media Manager
Kala Marketing Group
07.2019 - 06.2021
High School Diploma -
Oakridge College
Graphic Design -
University of Cape Town