Jordan Barker
Christchurch
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Store Manager
Macpac
Christchurch
12.2023 - Current
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Implemented visual merchandising strategies to maximize product visibility and appeal.
- Trained and supervised staff to enhance team performance and service quality.
- Coordinated inventory management processes to maintain stock levels and minimize loss.
- Developed staff schedules to optimize coverage during peak shopping hours.
- Conducted regular audits of store compliance with company policies and standards.
- Fostered a positive shopping environment through effective customer engagement techniques.
- Led team meetings to communicate goals, updates, and operational improvements.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
Assistant Manager
Macpac
Christchurch
08.2023 - 12.2023
Health Care Assistant
Forte health
Christchurch
04.2022 - 08.2023
- Maintained cleanliness and organization in patient care areas and equipment.
- Communicated effectively with patients, families, and healthcare team members.
- Participated in training sessions to enhance skills and knowledge in caregiving.
- Ensured compliance with health and safety regulations in all care activities.
- Maintained a clean work environment by following infection control policies and procedures.
- Assisted in transferring patients from wheelchair or bed using appropriate techniques.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Prepared beds and equipment for use by healthcare professionals.
Retail Sales Assistant
Macpac
Christchurch
08.2019 - 04.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Managed cash register operations using POS system and processed sales and returns.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Trained new team members using approved training materials and information.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Balanced cash drawer daily and performed opening and closing duties.
- Assisted customers in selecting outdoor gear and apparel.
- Maintained a well-organized sales floor to improve product visibility.
- Handled customer inquiries and resolved issues effectively.
Child Care Provider
Rawhiti Oscar Sports Programme
Christchurch
05.2019 - 08.2019
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted children in development of social, communication and problem-solving skills.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Secured indoor and outdoor premises to protect children.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Planned and implemented engaging activities to encourage creativity and expression.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Maintained safe, healthy and comfortable childcare environment.
Restaurant Waitress
New Brighton Workingmans Club
Christchurch
03.2018 - 05.2019
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Stocked server areas with supplies before, during and after shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Education
Health And Wellness
Careerforce
03.2023 - 03.2023
High School Diploma -
Avonside Girls Highschool
Christchurch 02.2015 - 12.2019
Skills
- Processing Payments
- Store Policies and Procedures
- Building Customer Relationships and Loyalty
- Product Knowledge
- Attention to Detail
- POS Software
- Engaging with Diverse Customers
- Adaptable and Flexible
- Opening and Closing Procedures
- Relationship Building
- Friendly and Helpful
- Team Leadership
- Time Management
- Store Organization
- Reliable and Responsible
- Cleaning and Sanitizing
- Visual merchandising
- Staff training
- Sales forecasting
- Retail analytics
- Team leadership
- Problem solving
- Time management
- Attention to detail
- Adaptability
- Budget development
- Leadership development
Additional Information
- Im a fun personable young adult, my interest include Dragon Boating which is a current sport I participate in. I enjoy health and well being I nurture this quality by attending a gym which involves regular exercise. I am passionate about the outdoors, being a part of nature like hiking, camping and water activities. Also spending time with friends and family.
Timeline
Store Manager
Macpac
12.2023 - Current
Assistant Manager
Macpac
08.2023 - 12.2023
Health And Wellness
Careerforce
03.2023 - 03.2023
Health Care Assistant
Forte health
04.2022 - 08.2023
Retail Sales Assistant
Macpac
08.2019 - 04.2022
Child Care Provider
Rawhiti Oscar Sports Programme
05.2019 - 08.2019
Restaurant Waitress
New Brighton Workingmans Club
03.2018 - 05.2019
High School Diploma -
Avonside Girls Highschool
02.2015 - 12.2019