Jordan Cooney
AUCKLAND,AUK
Summary
Hospitality professional with extensive front-of-house experience excels in high-pressure environments. Strong customer service and communication skills drive satisfaction, while a commitment to hygiene standards ensures a safe dining experience. Proven ability to support team efficiency and operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Waitress
Zest Cafe
Greerton, Tauranga
01.2024 - 08.2024
- Delivered customer service by addressing inquiries and resolving issues, enhancing guest experience
- Coordinated front of house operations to ensure smooth service flow, contributing to timely meal delivery
- Taking food to tables
- Clearing tables
- Aided in meal preparation to support timely service for customers
- Restocked inventory in designated areas to maintain stock availability, supporting operational efficiency
- Cleaned dishes and utensils efficiently to uphold cleanliness standards in dining area
- Handled cash and processed transactions at the till accurately
Bar staff
Welcome Bay Tavern
Welcome Bay, Tauranga
04.2019 - 10.2019
- Served a variety of alcoholic and non-alcoholic beverages to customers at the bar.
- Operated pokie machines, facilitating smooth gameplay and enhancing customer satisfaction
- Maintained cleanliness and hygiene standards, contributing to positive customer experience
- Assisted team with daily operational tasks, improving service delivery
Data operations
Eastpack Katikati
01.2016 - 11.2016
- Compiled and maintained records to ensure integrity of key data operations.
- Monitored performance metrics to track effectiveness of key data operations.
- Analyzed data to identify trends or issues related to freight operations processes.
- Entered digital data into systems, ensuring accuracy and detail-oriented completion.
- Executed tasks during peak seasonal operations to support team objectives.
Packing Supervisor
Eastpack Ltd
Katikati, Tauranga
03.2015 - 11.2015
- Supervised packing operations to ensure efficient workflow and adherence to safety standards.
- Trained staff on packing techniques and equipment usage, ensuring optimal performance.
- Delegated tasks to packing staff, monitoring performance to enhance team effectiveness.
- Conducted regular inspections of packing materials for quality assurance purposes.
- Resolved team conflicts and fostered a positive work environment among staff members.
- Collaborated with diverse team members to meet production goals
- Analyzed rejected fruit to identify quality issues, informing improvements in grading processes.
- Organized and stacked boxes of fruit for efficient shipping to distribution centers.
Cafe waitress
Vikings club RSA (Australia)
Condor, Australia
01.2010 - 07.2011
- Crafted coffee and tea beverages to meet customer preferences and uphold quality standards
- Facilitated dining experience by taking orders and delivering meals
- Oversaw front-of-house operations, facilitating smooth service and enhancing customer satisfaction
- Resolved customer complaints, improving overall dining experience
- Handled phone booking inquiries
- Plated cakes and muffins for display and service
- Set up and arranged buffet counter for events, ensuring appealing presentation and accessibility
- Assist in the catering of special events
- Performed general cleaning tasks
Bindery assistant
APN Print
Judea, Tauranga
01.2010 - 01.2011
- Operated binding machines to assemble printed materials efficiently.
- Inserted materials and strapped newspapers to ensure timely deliveries.
- Conducted quality checks to verify accuracy of final products.
- Bound and collated newspapers to streamline distribution process.
- Maintained inventory of supplies for bindery operations.
Education
NCEA Level 1 -
Waihi College
Waihi, NZ01-2005
Skills
- Order taking
- Table service
- Plate presentation
- Order management
- Bill computation
- Customer service
- Greeting guests
- Guest engagement
- Organizational ability
- Health and safety compliance
- Safety regulations
- Attention to detail
- Attention to detail
- Multitasking efficiency
- Time management
- Organizational ability
- Effective communication
- Problem solving
- Service prioritization
- Multitasking efficiency
- Service prioritization
Certification
- First Aid Cert, Expired
- Food Handling Safety Cert
- Introduction to Barista Training
Hobbies and Interests
I enjoy music and movies. I spend quite a bit of my spare time with my family. We cook, bake and play music together.
References
On Hand
Relevant Skills And Experience
Excellent communication skills. Able to adapt to different types of customers, Strong common sense, Able to communicate well in writing as well as verbally, Strong attention to detail and ability to help others improve their performance., Effective in delegating tasks and making sure they are done well., Track record in planning and organising events, including social functions, Pedantic in organising my workspace and keeping it tidy., Responsible for handling money and checking tills are correct after finishing., Can calculate percentages, Restocking
Timeline
Waitress
Zest Cafe
01.2024 - 08.2024
Bar staff
Welcome Bay Tavern
04.2019 - 10.2019
Data operations
Eastpack Katikati
01.2016 - 11.2016
Packing Supervisor
Eastpack Ltd
03.2015 - 11.2015
Cafe waitress
Vikings club RSA (Australia)
01.2010 - 07.2011
Bindery assistant
APN Print
01.2010 - 01.2011
NCEA Level 1 -
Waihi College