Jordan Engelbrecht
Auckland,AUK
Summary
I am a proven team player with a track record of delivering exceptional customer service. Highly skilled in creating a welcoming atmosphere and efficiently managing multiple responsibilities. I demonstrate strong interpersonal skills and a commitment to maintaining high standards of cleanliness and organisation. Achieved significant improvements in customer satisfaction and workspace efficiency.
Overview
3
3
years of professional experience
Work History
Barista, Waitress, Kitchen Hand
Country Club Huapai
Huapai, AUK
05.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise.
House Cleaner
Self Employed
Huapai, Riverhead, Waimauku
09.2022 - 04.2023
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Early Childcare Educator Assistant
Kaha Kids Childcare Centre
Waimauku, AUK
02.2022 - 08.2022
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Kitchen Hand
Waitakere Football Club
Kumeu, AUK
07.2021 - 01.2022
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Education
High School Diploma -
Rangitoto College
Auckland, AUK2021
Skills
- Friendly and outgoing
- Team Player
- Exceptional customer service
- Active listener
- Time Management
- Attention to Detail
Timeline
Barista, Waitress, Kitchen Hand
Country Club Huapai
05.2023 - Current
House Cleaner
Self Employed
09.2022 - 04.2023
Early Childcare Educator Assistant
Kaha Kids Childcare Centre
02.2022 - 08.2022
Kitchen Hand
Waitakere Football Club
07.2021 - 01.2022
High School Diploma -
Rangitoto College