Summary
Overview
Work History
Education
Skills
Hobbies & Interests
References
Timeline
Generic

JORDAN MACDONALD

Summary

Experienced professional with a diverse background in public-facing roles, demonstrating strong communication skills and adaptability. Reliable, patient, and practical with a keen interest in technology, including an NCEA Level 2 in Computing and hands-on IT experience gained at Electrotech. Seeking to leverage my skills and experience in a customer-focused role as a Customer Experience Specialist.

Overview

10
10
years of professional experience

Work History

Forestry Scientist

Pan Pac
01.2022 - 01.2023
  • Conducted surveys of pine trees, demonstrating attention to detail and ability to work in varied environments.
  • Worked effectively in fast-paced environments.
  • Identified issues, analyzed information and provided solutions to problems.

Security Technician

Electrotech Controls Limited
01.2021 - 01.2022
  • Gained valuable experience in security and data installation, emphasizing customer interaction and technical problem-solving.
  • Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
  • Educated customers on effective use of security systems.
  • Responded to maintenance calls and troubleshot devices.

Part-time

Honest Rob's Appliances
01.2013 - 01.2019
  • Engaged in front-of-house sales, customer service, administrative tasks, and training of new employees, showcasing strong interpersonal and leadership skills.

Volunteer Work Experience

Action Security and Electrical
01.2016 - 07.2016
  • Assisted in fiber optic cabling installation, reflecting a strong interest and aptitude in learning new technical skills.
  • Proven ability to learn quickly and adapt to new situations.

Part-time

Kitchen Things Napier
01.2013 - 01.2015
  • Demonstrated early work ethic and adaptability in delivering and installing appliances.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

New Zealand Certificate in Electrical Engineering Theory Level 3 -

Eastern Institute of Technology
12.2021

Certificate in Electrical Trades Level 2 -

Eastern Institute of Technology
12.2015

NCEA Level 2 - Computing

Napier Boys High School
Napier City, NZ
12.2012

Skills

  • Call Management
  • Complaint Resolution
  • Computer Diagnostics
  • Consultative Sales
  • Data Entry
  • Device Installation
  • Hardware Troubleshooting
  • Information Security
  • Microsoft Windows and Office
  • Safety Processes and Procedures
  • Technical Support
  • Wireless Networking

Hobbies & Interests

  • Gym activities
  • Golf
  • Fishing
  • Volleyball

References

Available upon request

Timeline

Forestry Scientist

Pan Pac
01.2022 - 01.2023

Security Technician

Electrotech Controls Limited
01.2021 - 01.2022

Volunteer Work Experience

Action Security and Electrical
01.2016 - 07.2016

Part-time

Honest Rob's Appliances
01.2013 - 01.2019

Part-time

Kitchen Things Napier
01.2013 - 01.2015

New Zealand Certificate in Electrical Engineering Theory Level 3 -

Eastern Institute of Technology

Certificate in Electrical Trades Level 2 -

Eastern Institute of Technology

NCEA Level 2 - Computing

Napier Boys High School

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JORDAN MACDONALD