Jordan O'Neill
Linton,MWT
Summary
With a strong background in customer service, retail, and stock coordination, I’ve developed excellent organizational skills and attention to detail. My transition into a concierge and community coordinator role at a co-working space allowed me to refine my ability to plan engaging events and build relationships, while also handling financial administration, including invoicing and accounts. This role taught me the importance of people skills, as I learned to create meaningful interactions, foster a sense of community, and ensure smooth experiences for clients. I thrive in fast-paced environments, taking initiative to streamline processes and maintain a positive, professional atmosphere.
Overview
8
8
years of professional experience
Work History
Member Concierge/Community Coordinator
Generator New Zealand Limited
05.2023 - 04.2025
- Serve as the first point of contact for members and guests, providing a warm and professional welcome while managing day-to-day front desk operations
- Respond to emails, phone calls, and in-person inquiries related to memberships, bookings, and general information.
- Oversee administrative tasks, including invoicing, accounts management, and general office coordination.
- Plan, organize, and execute a variety of community engagement events, from Food Truck Fridays and neighborhood block parties to wellness initiatives like ice baths and massages.
- Handle event logistics, including room setup, catering, promotional materials, and post-event feedback collection.
- Promote events through internal communication channels, newsletters, and community boards to drive engagement.
- Manage meeting room bookings, ensuring seamless scheduling and setup for groups ranging from small teams to larger gatherings
- Act as the go-to person for IT-related concerns, assisting with troubleshooting or escalating issues to the appropriate teams for resolution
- Coordinate facilities maintenance by communicating with external contractors and service providers, ensuring a well-maintained and fully functional workspace
- Ensure common areas, meeting rooms, and shared spaces are clean, well-organized, and fully stocked with necessary supplies.
- Support billing, invoicing, and account management for members, ensuring accurate and timely processing
- Assist with onboarding new members and ensuring they have everything they need to integrate smoothly
- Serve as Deputy Fire Warden for the building, overseeing fire safety procedures, conducting regular drills, and ensuring compliance with health and safety regulations.
Stock Coordinator
Superette
04.2021 - 05.2023
- Processed and verified incoming stock from other store locations, ensuring accuracy and timely updates in inventory systems.
- Conducted regular stocktakes and cycle counts to maintain precise inventory records and minimize discrepancies.
- Picked, packed, and dispatched online orders efficiently to meet customer expectations and delivery deadlines.
- Managed customer returns and faulty stock, providing clear and consistent updates to ensure a smooth resolution process.
- Coordinated and processed daily and weekly stock transfers between stores, ensuring seamless inventory movement.
- Investigated and resolved inventory discrepancies, implementing proactive measures to maintain stock accuracy.
- Maintained a well-organized and accessible stockroom, optimizing storage space and ensuring efficient product retrieval.
- Identified and removed faulty items from the shop floor, ensuring only high-quality stock was available to customers.
- Oversaw the dry-cleaning process for garments, tracking items leaving and returning to the store to maintain inventory integrity.
- (I moved from the Ponsonby store to the Takapuna store in November 2021)
Key Holder / 3IC
Superette
10.2019 - 04.2021
- Responsible for closing the store independently at least three times per week, ensuring all end-of-day procedures were completed accurately and securely.
- Acted as shift lead, regularly covering for the store manager on busy trading days (Fridays and Saturdays), overseeing daily operations and team performance.
- Provided hourly sales and performance updates to ensure team focus and drive targets throughout the day.
- Managed staff breaks and floor coverage, maintaining smooth operations and consistent customer service.
- Processed and fulfilled web orders throughout the day, ensuring timely dispatch and attention to detail.
- Balanced cash registers and completed end-of-day reconciliations, ensuring financial accuracy and security.
- Oversaw the Men’s Department, taking ownership of stock replenishment, visual merchandising, and cleanliness to maintain a premium in-store experience.
- Handled special and pre-orders for customers both in-store and over the phone, providing personalized service and follow-ups to secure sales.
- Managed all customer returns, including online, in-store, and faulty items, ensuring each case was resolved professionally and in line with store policy.
Sales Assistant
North Beach
07.2019 - 10.2019
- Carried out the same key responsibilities as my previous role at North Beach Albany, further strengthening my experience in customer service, sales, and store operations.
- Handled customer inquiries and resolved complaints professionally, ensuring a high level of satisfaction.
- Maintained a well-organized and visually appealing sales floor, working closely with the team to uphold store standards.
- Used in-depth product knowledge to offer personalized shopping advice and styling recommendations, helping customers make confident purchases.
- Assisted in store closing duties, ensuring the space was clean, stocked, and ready for the next trading day.
Sales Assistant
Albany North Beach
04.2019 - 06.2019
- Carried out the same key responsibilities as my previous role at North Beach Albany, further strengthening my experience in customer service, sales, and store operations.
- Handled customer inquiries and resolved complaints professionally, ensuring a high level of satisfaction.
- Maintained a well-organized and visually appealing sales floor, working closely with the team to uphold store standards.
- Used in-depth product knowledge to offer personalized shopping advice and styling recommendations, helping customers make confident purchases.
- Assisted in store closing duties, ensuring the space was clean, stocked, and ready for the next trading day.
Christmas Casual to Permanent Part Time
Hallensteins
10.2018 - 04.2019
- Restocking depleted or low shop items and ensuring that the sales floor is organized
- Performing end-of-day cleaning duties, which include wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor
- Addressing and resolving customers' complaints in a professional manner
- Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed
- Processing customer payments using the shop's Point of Sale (POS) system
- Assisting customers in locating desired shop items
- Cashing up till at EOD
Checkout Operator
Countdown Supermarket
04.2017 - 11.2017
- Providing customers with fast, efficient, friendly and knowledgeable service
- Answer customer queries and complaints in a courteous manner
- Cash handling
- Register transactions
- Working cooperatively in a team environment
- Ensure the health and safety of all store associates and customers
Education
Bachelor of Arts -
Auckland University of Technology
Auckland New ZealandSkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Administrative support
- Event planning
- Guest services
Additonal information
- I hold an Irish passport, giving me full work rights in the UK.
- I relocated from Auckland, New Zealand, in Mid 2025 and am excited to continue growing my career in London.
Timeline
Member Concierge/Community Coordinator
Generator New Zealand Limited
05.2023 - 04.2025
Stock Coordinator
Superette
04.2021 - 05.2023
Key Holder / 3IC
Superette
10.2019 - 04.2021
Sales Assistant
North Beach
07.2019 - 10.2019
Sales Assistant
Albany North Beach
04.2019 - 06.2019
Christmas Casual to Permanent Part Time
Hallensteins
10.2018 - 04.2019
Checkout Operator
Countdown Supermarket
04.2017 - 11.2017
Bachelor of Arts -
Auckland University of Technology
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