Jordan Pol
Wellington,WGN
Summary
As a Crew Trainer at McDonald's Fenton Street, I focused on training new employees and providing great customer service, which helped improve team performance and guest satisfaction. I always led by example and stayed calm under pressure, making sure things ran smoothly and customers received top-quality service. I take pride in my attention to detail and bring a lot of energy to everything I do. I'm passionate about creating a positive and supportive work environment where the team can perform at its best.
Overview
5
5
years of professional experience
Work History
Crew Trainer
Mc Donald's Fenton Street
01.2020 - 12.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set a positive example for team members by providing high-quality, efficient service.
- Greeted customers with a smile and provided friendly service to handle every need professionally.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
Education
Bachelor of Design Innovation - Industrial Design
Victoria University
Wellington, NZ11-2026
Skills
- Customer service
- Employee training
- Team leadership
- Complaint resolution
- Attention to detail
- Clear communication
- Quality assurance
- Critical thinking
- Proficient in current technology
Written References
Attached below.
Timeline
Crew Trainer
Mc Donald's Fenton Street
01.2020 - 12.2024
Bachelor of Design Innovation - Industrial Design
Victoria University
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