Jordan Robinson

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Enhanced policies and procedures to streamline services, boost productivity, and improve customer satisfaction.
• Involved in sales and onboarding of large customers.
• Managed Payroll and debtors.

• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Managed surgery bookings, communication with the hospital and equipment/implant providers.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Addressed and remedied all patient or team member issues.
• Oversaw accounting, budgeting, and financial reporting.
• Continuously analysed processes within the business and implemented changes to improve efficiency within the clinic, resulting in higher numbers of patients per month.

• Engaged in user support interactions via telephone, chat and email platforms.
• Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
• Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
• Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end-user's.

This position was meant to be a summer internship whilst I was completing my studies, but I was kept on for a longer period of time.

• Managed the transformation of work place policies for the container terminal and coal yards into SWIM documents with risk documentations.
• Worked with a range of staff including stevedores, hatch men, terminal and senior management.
• Attended meetings to push changes to improve safety for workers.

• First point of contact for all 6 clinics at that time for any IT related matters.
• Managed and maintained devices, ensuring they were regularly updated and met all security requirements.
• Collaborated with a team on process improvements, providing valuable contributions from an IT perspective.
• Managed the IT needs for new clinics coming onboard.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.