Jordan Sanders
Hamilton,WKO
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
- Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
- Committed to maintaining professional relationships to increase profitability and drive business results.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
9
9
years of professional experience
Work History
Professional Painter
Self-employeed
04.2021 - 03.2023
- Completed interior and exterior painting for variety of residential and commercial clients.
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Used brushes, spray guns and paint rollers to paint surfaces.
- Monitored and adjusted painting techniques for optimal results.
- Followed safety protocols and used protective equipment during painting projects to minimize risk.
- Calculated amounts of required materials and approximate time to complete each project to estimate project costs.
- Met with clients to discuss color and finish options and other design details.
- Managed daily operations by scheduling and coordinating appointments, assisting customers in selecting and matching colors and preparing invoices and bank deposits.
- Conducted final work check to assess quality and make corrections if necessary.
Customer Service Representative
Ricoh
08.2016 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Fuji Xerox
12.2013 - 07.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
NCEA Level 2 -
St Paul's Collegiate
Hamilton, NZSkills
- Product Knowledge
- Call Management
- Paperwork Processing
- Information Security
- Complaint Resolution
- Client Relations
- Team Development
- Consultative Sales
- Product Promotion
- Stock Management
- Technical Support
- Conflict Resolution
Accomplishments
Completed Duke of Edinburgh Bronze
Nz national high jump 3rd place for under 21's at the age of 16
2023 Bridge to bridge 2nd place in thundercat's stock racing
Timeline
Professional Painter
Self-employeed
04.2021 - 03.2023
Customer Service Representative
Ricoh
08.2016 - 12.2019
Customer Service Representative
Fuji Xerox
12.2013 - 07.2016
NCEA Level 2 -
St Paul's Collegiate
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