Jordan Soto-Bennett
Auckland,Grey Lynn
Summary
Reliable sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. I'm excited about the opportunity to further develop my abilities and make a great addition to the team in this new role.
Overview
6
6
years of professional experience
Work History
Barista
Waterview Coffee Project
01.2023 - 02.2024
- Managed solo shifts, serving customers, taking orders, and handling transactions
- Held responsibility as a key holder, overseeing cafe opening and closing procedures, and conducting daily stock takes
- Operated POS system and managed till reconciliation at the end of each day
- Performing thorough cafe cleaning after each shift.
Duty Manager/Retail Assistant
Glengarry Wines
02.2021 - 01.2023
- Provided excellent customer service by offering recommendations and upselling products to make KPI's
- Managed online orders and facilitated delivery to customers
- Handled inward goods receipting within the system
- Assisted in monthly stock take procedures.
Retail Assistant/ Key Holder
Lush Cosmetics
09.2019 - 01.2021
- Assisted customers in finding the right products and processing transactions
- Acquired in-depth knowledge of products and ingredients to enhance upselling opportunities
- Executed opening and closing duties as a Key Holder
- Managed till reconciliation and bank deposits
- Participated in quarterly stock take.
Supervisor
Nomad Coffee
10.2017 - 03.2019
- Supervised 2 staff members during high-volume operations at a busy coffee cart
- Conducted thorough cleaning of the cart at the close of each day
- Managed end-of-day cash reconciliation
- Prepared coffee in a fast-paced environment.
Education
Bachelor of Arts - Psychology
Auckland University of Technology
Auckland, NZ06.2024
Skills
- 10 years' experience in diverse customer service, retail, and hospitality positions
- Experience supervising and training staff
- Confident handling a range of customer service inquiries
- Proficient in data entry and stock ordering, management of incoming and outgoing couriers
- Strong communicator with excellent problem solving and conflict resolution skills
- Adaptable, reliable with a strong work ethic
Personal Information
Hobbies: In my spare time I enjoy sewing new clothes, watching films with my friends and going on nature walks
References
- Erin Waugh, 022 597 1636
- Caleb Satele, 022 065 1753
Timeline
Barista
Waterview Coffee Project
01.2023 - 02.2024
Duty Manager/Retail Assistant
Glengarry Wines
02.2021 - 01.2023
Retail Assistant/ Key Holder
Lush Cosmetics
09.2019 - 01.2021
Supervisor
Nomad Coffee
10.2017 - 03.2019
Bachelor of Arts - Psychology
Auckland University of Technology
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