Jordan Tew
Mount Victoria,WGN
Summary
I am an enthusiastic, hard worker with vast experience in retail, sales, administration and kitchen design and I am always eager to learn more and build on my knowledge.
As a friendly and co-operative worker, I work effectively in a team environment while also possessing the level of confidence and responsibility to work unsupervised or supervising others in their work.
A fast learner, I demonstrate an excellent level of computer literacy and communication skills and I always look forward to any opportunity to build on or advance my knowledge in these areas.
As a Kitchen Designer I have 6 years of experience and outstanding knowledge of design trends and interiors. Successful at creating both functional and aesthetically pleasing designs. Offering fantastic customer service and budget resourcefulness.
Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
17
17
years of professional experience
Work History
National Maintenance Supervisor
Ultimate Care Group
Te Aro, Wellington
06.2023 - Current
- Monitored and documented preventive maintenance activities to reduce downtime, costs, and increase efficiency.
- Oversaw the installation of new equipment, providing guidance on proper operation and maintenance procedures.
- Collaborated with vendors to ensure timely delivery of spare parts for repairs or replacements as needed.
- Reviewed service orders from customers to determine appropriate response times based on severity of issue reported.
- Ensured compliance with applicable laws, regulations, codes, standards, policies, and procedures related to national maintenance activities.
- Developed strategies for improving customer satisfaction through effective resolution of complaints regarding equipment performance or service quality.
- Liaised with external contractors when additional resources were needed for large-scale projects or complex repairs.
- Reviewed completed work to verify consistency, quality and conformance.
- Proposed or approved modifications to project plans.
Sales and Accounts Manager
Cougar Scaffolding
Trentham, Upper Hutt
09.2022 - 06.2023
- Developed lasting relationships with customers, leading to increased sales and mutually beneficial satisfaction.
- Managed internet sales leads from first contact to completed sale, resolving customer issues quickly and efficiently.
- Presented floor plans and elevations from computer-guided software and worked with clients to tailor plans to needs.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Achieved company growth and brand development through market expansion and sales.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Tracked monthly sales to generate reports for business development planning.
HHS Compliance and Customer Care
Sustainability Trust
Wellington, Wellington
05.2021 - 08.2022
- Worked with assessors to book and oversee appointments.
- Working with Property Managers and Landlords, helping them to bring their properties in line with the Healthy Homes Standards.
- Qualified potential customers, identified needs and troubleshot and solved customer issues to foster best customer service experience.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Built strong relationships with clients to maintain loyalty and promote efficient operations.
- Adhered to deadlines in optimizing regulatory and operational performance.
- Carefully maintained and circulated filing documents and records to department heads.
- Studied regulations to ascertain requirements and delivered necessary training to clients.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Kitchen and Bathroom Designer
Placemakers
Seaview, Lower Hutt
04.2019 - 05.2020
- Collaborated with others to discuss new account opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Processed payments and maintained accurate drawers to meet financial targets.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Worked with off-site locations to find desired items for customers.
- Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales.
Travel Expert
Flight Centre
Wellington CBD, Wellington
03.2018 - 02.2019
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
- Communicated security issues and protocols to clients traveling to unstable countries or locations.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Explained benefits of purchasing travel insurance with clients.
Kitchen Designer
Mitre 10 Mega
Petone, Lower Hutt
05.2014 - 03.2018
- Outlined plans based on client budgets and needs with lighting, flooring, cabinets, appliances and countertops.
- Developed new relationships with many kitchen suppliers.
- Created professional presentations to creatively communicate design intent and direction.
- Created custom design boards with attention to detail for visual representation, including samples of fabrics, wall finishes and flooring.
- Developed interior design concepts and prepared interior systems and finishes.
- Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
Supervisor/Sales Associate
Mitre 10 Mega
Petone, Lower Hutt
06.2007 - 05.2014
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
- Adhered to deadlines in optimizing regulatory and operational performance.
Education
High School Diploma -
Naenae College
possesingLower Hutt12.2003
Skills
- Communication and presentation
- Working with designers
- Building trust and rapport
- Excellent oral and written communication
- Showroom design
- Residential and commercial master
- 3D visuals expert
- Blueprint interpretation
- Customer relations
- Call Center Operations
- Retail sales customer service
- Data entry documentation
- Sensitive material handling
- Visual displays
Affiliations
- HORTITO - Horticulture Certificate Level 3
- Management and development courses
- Honours awards - Valued Contribution to Sport as well as Cricket, Hockey and Tennis Player of the Year awards
- Representative Wellington Under 15, Under 17, Under 19 and Under 23 cricket teams and Under 16 and Under 18 Wellington Hockey teams
- Participation in legal firm Russell McVeigh's mentoring scheme
- Prefect Naenae College and nominated for head boy.
Timeline
National Maintenance Supervisor
Ultimate Care Group
06.2023 - Current
Sales and Accounts Manager
Cougar Scaffolding
09.2022 - 06.2023
HHS Compliance and Customer Care
Sustainability Trust
05.2021 - 08.2022
Kitchen and Bathroom Designer
Placemakers
04.2019 - 05.2020
Travel Expert
Flight Centre
03.2018 - 02.2019
Kitchen Designer
Mitre 10 Mega
05.2014 - 03.2018
Supervisor/Sales Associate
Mitre 10 Mega
06.2007 - 05.2014
High School Diploma -
Naenae College
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