Jordan Thompson
Hamilton,Dinsdale
Summary
Personal statement: I am currently employed at Te Rapa McDonalds in which I have been working at for almost 5 years now. I have developed myself a lot over the last few years and have been in the role of customer experience manager for the previous year. Previously I ran the product quality system for 2 years. In that time frame I have learnt a lot, and have been assisting my RM to meet targets to help achieve the stores PAC budget. I have attended an IDM course in which I have completed my PCAP. I then went to the product quality course in which I have also finished my PCAP and have just recently finished my PPC PCAP. After nearly 3 years as a department manager I am wanting to continue to develop and push myself, and I think this could be the next opportunity for me to pursue. Personal skills and experience: I have completed NCEA level 1 with merit, as well as completing an entrance to university course in which I have increased my knowledge with IT and organisation skills. In my first year of management I won manager of the month 4 times, including double December. I have successfully looked after the product quality department for 1.5 years in which I have achieved a 72% GP. I have been able to consistently run good results on BSV shifts, getting triple A result on 2/ 3 that I have ran. I am able to work well unsupervised, and have been left in charge when my restaurant manager was away to run the store.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Marde Restaurants Limited
03.2015 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
NCEA Level 1, 2 And 3
Hamilton Boys' High School
Hamilton, NZCertificate of University Preparation (Level 4)
University of Waikato
Hamilton, NZDiploma in Hospitality Management (Level 5) -
ServiceIQ
Skills
- Teamwork and Collaboration
- Food and Beverage Orders
- Database Interface and Query Software
- Staffing and Sales Reporting
- Performance Improvement
- Maintain Food Safety
- Customer Service Best Practices
- Training and Development
- Delegating Assignments and Tasks
Timeline
Restaurant Manager
Marde Restaurants Limited
03.2015 - Current
NCEA Level 1, 2 And 3
Hamilton Boys' High School
Certificate of University Preparation (Level 4)
University of Waikato
Diploma in Hospitality Management (Level 5) -
ServiceIQ
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