Jordan Tolova'a
Havelock North
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Security Officer
Armourguard Security
11.2017 - 12.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Completed full building and grounds patrols to spot and investigate concerns.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Customer Service Cashier
Z Energy
01.2015 - 10.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Education
St Johns College
Hastings, NZSkills
- Customer service
- Critical thinking
- Conflict resolution
- Time management
- Goal oriented
- Active listening
- Verbal and written communication
- Workplace safety
- Work ethic
- Punctuality
- Incident reporting
- Physical fitness
Timeline
Security Officer
Armourguard Security
11.2017 - 12.2024
Customer Service Cashier
Z Energy
01.2015 - 10.2017
St Johns College
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