Jordan Wharekawa
Tauranga,BOP
Summary
Experienced Aquatic & Leisure Venue Manager, skilled in Venue/Facilities Management, the management of teams and performance, recruitment, rostering, training and development, financial budgets & business planning. Tackles issues with relative ease and remains composed in all types of situations. Highly energetic with motivating leadership skills, team oversight and facility management.
Overview
10
10
years of professional experience
Work History
Aquatics Facilities Manager
Bay Venues Limited
05.2023 - Current
- Management of three aquatic facilities
- Management of an aquatics & leisure team of 30+
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks
- Created management reports outlining important facility statistics.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring and training of team members
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Managed purchasing, sales, marketing and customer account operations efficiently.
Aquatic Venue Manager
Bay Venues Limited
04.2019 - 04.2023
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring and training of team members
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Aquatics Operations Manager
Memorial Aquatics
06.2013 - 03.2019
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Additional Tasks:
- Health & Safety
- Meet deadlines in a well timed manner
- Maintenance
- Compliance
- Enhanced employee management by developing schedules, tracking time and administering payroll
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Taught employees how to collaborate on daily job tasks and achieve service targets
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels
- Devised processes to boost long-term business success and increase profit levels
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
NZ Apprenticeship: Senior Pool Lifeguard (Lvl 4) - Aquatics
Skills Active
New Zealand01.2023
Managing Pool Water Quality (Lvl 3) - Aquatics
OPUS
New Zealand07.2022
Pool Water Quality Management, Chemical Handling - Aquatics
OPUS
New Zealand05.2022
Pre Hospital Emergency Care (PHEC) - Aquatics
Pacific Medicare
New Zealand08.2021
NZC in Aquatics Level 3 - Aquatics
Skills Active
New Zealand01.2021
Oxygen & Defibrillation - Aquatics
Pacific Medicare
New Zealand11.2019
Pool & Plant Operations - Aquatics
OPUS
New Zealand07.2019
Skills
- Venues/Facilities Management
- Staff Management & Performance
- Sales Tracking
- Event Planning and Management
- Management Training
- Sales Promotion
- Performance Monitoring
- Finance and Accounting oversight
- Maintaining Clean work areas
- Human Resources Oversight
- Administrative Management
- Policy Development and enforcement
- Financial Statement Review
- Employee Performance evaluations
- First aid qualified
Timeline
Aquatics Facilities Manager
Bay Venues Limited
05.2023 - Current
Aquatic Venue Manager
Bay Venues Limited
04.2019 - 04.2023
Assistant Aquatics Operations Manager
Memorial Aquatics
06.2013 - 03.2019
NZ Apprenticeship: Senior Pool Lifeguard (Lvl 4) - Aquatics
Skills Active
Managing Pool Water Quality (Lvl 3) - Aquatics
OPUS
Pool Water Quality Management, Chemical Handling - Aquatics
OPUS
Pre Hospital Emergency Care (PHEC) - Aquatics
Pacific Medicare
NZC in Aquatics Level 3 - Aquatics
Skills Active
Oxygen & Defibrillation - Aquatics
Pacific Medicare
Pool & Plant Operations - Aquatics
OPUS
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