Jordana Lane
Swanson
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
3
3
years of professional experience
Work History
Retail Sales Assistant
Farmers Trading
10.2024 - Current
- Engaged with customers and provided warm greetings to create welcoming shopping experience.
- Organized merchandise displays to enhance store appearance.
- Handled customer complaints and promptly resolved issues, remaining calm and poised in difficult situations.
- Provided information on promotions and loyalty programs to customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers with prompt and polite support in-person and via telephone.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Greeted customers and provided outstanding customer service.
Babysitter
Teddy Phil
02.2023 - Current
- Played games, worked on puzzles, and read books to young children
- Communicated positively with children and guardians
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Maintained a clean and organized environment to ensure the well-being of children under care
- Reassured children when upset providing emotional support and stability
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household
Hairdresser Assistant
Maureen Liu
04.2022 - Current
- Company Overview: Hairdressing Salon
- Built trusting relationships with clients through attentive listening skills and genuine interest in their preferences regarding hairstyles or treatments required
- Improved client satisfaction by providing exceptional service and maintaining a clean, organized salon environment
- Contributed to a positive work atmosphere with strong teamwork, clear communication, and adaptability under pressure
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered
- Used social media platforms to promote salon and services
- Hairdressing Salon
Education
Level 1 & Level 2 -
Te Kura
Auckland, AUK10.2024
Skills
- Punctuality
- Cash handling
- Cash register operation
- Goal oriented
- POS terminal operation
- Processing payments
- Returns processing
- Opening and closing procedures
- Building rapport
- Negotiation
- Promotions and discounts
- Fashion sense
- Styling advice
- Problem-solving
- Time management
Timeline
Retail Sales Assistant
Farmers Trading
10.2024 - Current
Babysitter
Teddy Phil
02.2023 - Current
Hairdresser Assistant
Maureen Liu
04.2022 - Current
Level 1 & Level 2 -
Te Kura
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