Summary
Overview
Work History
Education
Skills
References
Timeline
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Jordon Malam

Mt Eden,AUK

Summary

Performance-driven, resilient associate with a stellar record of accomplishment in building relationships, connecting with customers, and driving sales. Proactive, well-organized sales leader with a firm belief that exceptional customer service is key to business success. Consistently meeting and surpassing targets through strategic approaches. Skilled in lead generation, product demonstrations, and problem-solving.

Overview

8
8
years of professional experience

Work History

Sales Consultant, Duty Manager

Les Mills NZ
New Lynn , Auckland
05.2023 - Current
  • Developed and maintained relationships with clients to increase sales revenue.
  • Promoting transparent and honest communication across all levels to ensure clarity, and foster trust.
  • Generated leads through cold calling, networking, and referrals.
  • Advised customers on best practices when using company products or services.
  • Created customized presentations for potential customers based on their requirements.
  • Liaised with other departments to ensure seamless operations across the organization.
  • Assisted with recruitment processes when necessary, interviewing potential candidates.
  • Handled employee problems in absence of general manager.
  • Created positive work environment for employees and delivered exceptional customer service.

Personal Assistant

Flour Flower
06.2021 - 12.2023
  • Meet and greet clients
  • Provide a high level of customer services
  • Administered and coordinated the internal activities
  • Monitoring and booking of client appointments
  • Respond to emails in a timely manner
  • Screening incoming calls and responding to inquiries
  • Accounts assistant creating and processing invoices using MYOB
  • Manage and monitor the communications on social media (Instagram and Facebook)

Assistant Manager (2IC)

Kookai
New Market
01.2019 - 01.2021
  • Provide support to my manager and the team by assisting in the supervision of staff and dealing with all customer queries and sales procedures.
  • Selected / maintained products and determine stock levels
  • Hired, train and supervise staff
  • Motivated and mentored staff to create a positive environment
  • Provided outstanding customer service by upselling goods and services to customers, and advise them on products
  • Ensured the shop comply with health and safety regulations
  • Worked well under pressure and regularly met deadlines in a multi-skilled, multi-tasking environment
  • Able to use initiative
  • Possess strong communication and interpersonal skills
  • Accuracy and attention to detail

Sales Associate

Kookai
Albany , Auckland
06.2017 - 01.2019
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Provided accurate information about products, prices and services.
  • Tracked sales performance metrics to identify trends in market place.
  • Processed transactions using a point-of-sale system.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.

Education

Sports Management Certificate Level 3 -

New Zealand Institution of Sports
Greenlane, NZ

NCEA Level 1 -2 merit endorsed -

Lynnfield College
Mount Roskill, NZ

Skills

  • Management experience
  • Customer service
  • Sales expertise
  • Problem-solving
  • Business development
  • Multitasking
  • Analytical skills
  • Computer proficiency
  • Relationship building

References

Referees available on request

Timeline

Sales Consultant, Duty Manager

Les Mills NZ
05.2023 - Current

Personal Assistant

Flour Flower
06.2021 - 12.2023

Assistant Manager (2IC)

Kookai
01.2019 - 01.2021

Sales Associate

Kookai
06.2017 - 01.2019

Sports Management Certificate Level 3 -

New Zealand Institution of Sports

NCEA Level 1 -2 merit endorsed -

Lynnfield College

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