Jordon Malam
Sandringham,AUK
Summary
Dynamic Account Manager with proven sales expertise at Hirestaff, driving client satisfaction and retention. Achieved top sales performance at Les Mills NZ, generating over $800,000 in revenue. Skilled in event coordination and fostering honest communication, I excel in developing tailored solutions that enhance business growth and client relationships.
Overview
9
9
years of professional experience
Work History
Account Manager
Hirestaff
Penrose
10.2025 - Current
- Managed client relationships to ensure satisfaction and retention.
- Developed tailored solutions to meet clients' specific needs.
- Collaborated with internal teams to deliver project requirements effectively.
Sales Consultant, Sales supervisor
Les Mills NZ
New Lynn, Auckland
05.2023 - Current
- Top sales performer in the country for 3 months, regularly in the Top 5 in the country. Generating revenue of over $800,000.
- Developed and maintained relationships with businesses/clients to increase sales revenue by 5%.
- Assisted in coordinating and executing successful open day events with 100-150 attendees, working closely with marketing, local businesses, and operations teams to drive attendance, engagement, and new memberships.
- Approached and partnered with local businesses by offering customized membership rates, resulting in increased brand visibility and new membership growth.
- Promoting transparent and honest communication across all levels to ensure clarity, and foster trust.
- Generated leads through cold calling, networking, and referrals.
- Advised customers on best practices when using company products or services.
- Created customized presentations for potential customers based on their requirements.
- Liaised with other departments to ensure seamless operations across the organization.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Training new employees.
- Handled internal staff issues and client concerns effectively, balancing team support with a strong focus on customer experience.
- Meet and greet clients.
- Provide a high level of customer services.
- Administered and coordinated the internal activities.
- Monitoring and booking of client appointments.
- Respond to emails in a timely manner.
- Screening incoming calls and responding to inquiries.
- Accounts assistant creating and processing invoices using MYOB.
- Manage and monitor the communications on social media (Instagram and Facebook).
Personal Assistant
Flour Flower
06.2021 - 03.2023
Assistant Manager (2IC)
Kookai
Albany, Auckland
01.2019 - 01.2021
- Provide support to my manager and the team by assisting in the supervision of staff and dealing with all customer queries and sales procedures.
- Selected maintained products and determine stock levels.
- Hired, train and supervise staff.
- Motivated and mentored staff to create a positive environment.
- Provided outstanding customer service by upselling goods and services to customers, and advise them on products.
- Ensured the shop comply with health and safety regulations.
- Worked well under pressure and regularly met deadlines in a multi-skilled, multi-tasking environment.
- Able to use initiative.
- Possess strong communication and interpersonal skills.
- Accuracy and attention to detail.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Provided accurate information about products, prices and services.
- Tracked sales performance metrics to identify trends in market place.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
Sales Associate
Kookai
New Market
06.2017 - 01.2019
Education
Sports Management Certificate Level 3 -
New Zealand Institution of Sports
Greenlane, NZNCEA Level 1 -2 merit endorsed -
Lynnfield College
Mount Roskill, NZSkills
- Sales expertise
- Event coordination
- Business development
- Honest and open communication skills
References
Referees available on request
Timeline
Account Manager
Hirestaff
10.2025 - Current
Sales Consultant, Sales supervisor
Les Mills NZ
05.2023 - Current
Personal Assistant
Flour Flower
06.2021 - 03.2023
Assistant Manager (2IC)
Kookai
01.2019 - 01.2021
Sales Associate
Kookai
06.2017 - 01.2019
Sports Management Certificate Level 3 -
New Zealand Institution of Sports
NCEA Level 1 -2 merit endorsed -
Lynnfield College