Jordyn Burns
Christchurch,NZ
Summary
Hardworking individual with desire to obtain hands on work experience. Adaptable and comfortable taking on challenging work. Ready to work on farm supporting team with crop, livestock and resource management. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Experienced Counter with strong customer service and cash handling skills. Adept at handling customer complaints and resolving issues. Proven track record of multitasking and maintaining high level of accuracy in fast-paced environments.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Kitchen hand and Foh funtion staff
Spotless/Christ college
Christchurch, NZ
01.2022 - Current
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Observed health and hygiene standards to minimise food contamination.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Cleaned food preparation and storage areas in line with schedule.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Washed, peeled and chopped vegetables to be used in dishes.
FOH team member
Mosaic by Simo
Addington, Christchurch, NZ
01.2023 - 10.2024
- Increased order value by upselling sides, drinks and desserts.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
BP Customer Service Representative
BP Connect
Fendalton, Christchurch, NZ
09.2023 - 05.2024
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Obtained feedback from customers to improve service experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
Junior Pizza and Desert chef
Beleay Steak and Ale House
Christchurch , NZ
10.2022 - 04.2023
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
- Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
- Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
- Set kitchen standards governing cooking procedures, garnishes and food presentation.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
House keeping
Bealey quarters
Christchurch, NZ
09.2022 - 04.2023
- Maintained thoroughly clean working environment by performing general housekeeping duties.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Monitored housekeeping stock levels, ensuring timely supply orders for smooth-running facility management.
- Carried out routine housekeeping duties in warehouse environment for organised spaces and stock.
- Coordinated housekeeping teams to maintain cleanliness, hygiene and presentation standards.
- Performed housekeeping duties to maintain orderly shop floor by facing-up shelves, moving and replenishing stock.
- Maximised occupancy rates by optimising reservation and housekeeping processes.
Kitchen hand
The Oxford Group
Merivale, Christchurch, NZ
08.2022 - 04.2023
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Observed health and hygiene standards to minimise food contamination.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Cleaned food preparation and storage areas in line with schedule.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Washed, peeled and chopped vegetables to be used in dishes.
- Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
- Used kitchen equipment as instructed and to safety protocols.
- Rotated stock to keep ingredients fresh.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Collected, washed and sanitised dishes and cooking utensils.
Education
Certificate in Tourism Level 3 - Tourism
New Zealand school of Tourism
NZLevel 1 & Level 2 - High school
Christchurch girls High School
NZ 01.2020 - 05.2024
Skills
- Customer Service
- Infection prevention and control
- Product knowledge
- High-volume dining
- Stock management
- Quality Control
- Inventory management
- Food safety
- Policy enforcement
- Food storage safety
Languages
Maori
Upper intermediate
Timeline
BP Customer Service Representative
BP Connect
09.2023 - 05.2024
FOH team member
Mosaic by Simo
01.2023 - 10.2024
Junior Pizza and Desert chef
Beleay Steak and Ale House
10.2022 - 04.2023
House keeping
Bealey quarters
09.2022 - 04.2023
Kitchen hand
The Oxford Group
08.2022 - 04.2023
Kitchen hand and Foh funtion staff
Spotless/Christ college
01.2022 - Current
Level 1 & Level 2 - High school
Christchurch girls High School
01.2020 - 05.2024
Certificate in Tourism Level 3 - Tourism
New Zealand school of Tourism
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