Jordyn Burns
Christchurch,CAN
Summary
Resourceful professional in the food preparation and serving industry, known for high productivity levels and ability to efficiently complete tasks. Skilled in menu planning, kitchen equipment use, and maintaining hygiene standards. Exceptional at time management, teamwork, and adaptability, ensuring smooth kitchen operations and positive customer experiences. Excel in fast-paced environments by leveraging strong organizational and communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FOH Staff Member
Christ college
City Centre, Christchurch
01.2022 - Current
- Ensured compliance with health and safety regulations within the front-of-house area.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Assisted in setting up for events and special occasions, ensuring a seamless experience.
Customer Service Representative
BP
Fendalton, Christchurch
10.2023 - 05.2024
- Implemented innovative methods for streamlining the customer service process.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Junior Chef and Kitchen Hand
Bealey Steak and Ale House
City Centre, Christchurch
08.2022 - 03.2024
- Managed multiple orders simultaneously while adhering to ticket time requirements.
- Maintained cleanliness of workstation and kitchen environment at all times.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Demonstrated excellent communication skills when interacting with customers and colleagues.
- Improved performance of team members resulting in high-quality meals produced daily.
FOH Team Member
Mosaics by Simo
Addington, Christchurch
02.2023 - 12.2023
- Maintained safe food handling practices to prevent germ spread.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
Housekeeper
Bealey Quarters
City Centre, Christchurch
08.2022 - 03.2023
- Checked inventory for required supplies and made lists for needed cleaning products.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Observed proper use of chemicals when cleaning various surfaces.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Scrubbed kitchen appliances, countertops and fixtures.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Education
Level 4 Certificate in Flight Attending - Aviation
New Zealand School of Tourism
Christchurch, NZ05-2025
Level 3 Certificate in Tourism And Aviation - Tourism And Hospitality
New Zealand School of Tourism
Christchurch, NZ12-2024
NZQA Level 1 & 2 -
Christchurch Girls High School
Christchurch, NZ05-2024
Skills
- Customer service
- Food safety
- Event coordination
- Time management
- Inventory management
- Problem solving
- Team collaboration
- Communication skills
- Service prioritization
- Bar terminology
- Team leadership
- Point of sale (POS) system operations
- Customer satisfaction
Affiliations
- Rugby
- Mixed Martial Arts
- Baking
- Volunteering
- BMX
Certification
- New Zealand Restricted Drivers license
Accomplishments
- BMX Trophy NZ8
- BMX National Series NZ2
- Certification of Manaakitanga
- Certification in Martial arts Blue belt
References
References available upon request.
Timeline
Customer Service Representative
BP
10.2023 - 05.2024
FOH Team Member
Mosaics by Simo
02.2023 - 12.2023
Junior Chef and Kitchen Hand
Bealey Steak and Ale House
08.2022 - 03.2024
Housekeeper
Bealey Quarters
08.2022 - 03.2023
FOH Staff Member
Christ college
01.2022 - Current
Level 4 Certificate in Flight Attending - Aviation
New Zealand School of Tourism
Level 3 Certificate in Tourism And Aviation - Tourism And Hospitality
New Zealand School of Tourism
NZQA Level 1 & 2 -
Christchurch Girls High School