Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordyn Green

Upper Hutt,WGN

Summary

Strongly driven and compassionate individual adept in problem solving and adaptability. I am supportive, enjoy working in structured busy environments, calm under any circumstance —work well within a team, as well as individually. I have exceptional customer service skills in the hospitality industry working in a FOH role at a busy restaurant/cafe as well as working as a Food & Beverage Attendant for both large and small events at the Sky Stadium.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Event Assistant /Event Server

Sidekicker
09.2024 - Current
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
  • Organized facilities preparation, refreshments and entertainment for gatherings with as many as 500 guests.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
  • Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
  • Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
  • Contributed to positive event outcomes by promptly addressing issues or concerns from attendees or staff members.

Server

Aston Norwood
04.2025 - 05.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Food and Beverage Attendant

Delaware North
06.2024 - 12.2024
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Established rapport with customers by providing friendly and attentive service.
  • Assisted customers with carry-out service.
  • Engaged in suggestive selling and other sales techniques.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.

FOH Team Member

Mayfair Cafe
07.2022 - 02.2023
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
  • Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
  • Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Observed diners to respond to additional requests and determine when meal completed.

Education

No Degree -

Heretaunga College
Upper Hutt, NZ
12-2023

Skills

  • Event setup and breakdown
  • Strong organization
  • Food and beverage experience
  • Attention to detail
  • Teamwork and collaboration
  • Strong work ethic
  • Positive attitude
  • Hospitality background
  • Venue preparation
  • Cash register operation
  • Ticket verification

Certification

  • RSA Certificate - Through Delaware North

Timeline

Server

Aston Norwood
04.2025 - 05.2025

Event Assistant /Event Server

Sidekicker
09.2024 - Current

Food and Beverage Attendant

Delaware North
06.2024 - 12.2024

FOH Team Member

Mayfair Cafe
07.2022 - 02.2023

No Degree -

Heretaunga College

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Jordyn Green