Jorei Marie Holiday F. Ramas
Gisborne,GIS
Summary
Professional nurse specializing in clinic management. Proven ability to lead and collaborate with healthcare teams to enhance patient care standards and operational efficiency. Strong background in staff training, patient care coordination, and regulatory compliance. Known for adaptability, reliability, and focus on achieving measurable results in dynamic environments.
Experienced with patient care, clinical support, and emergency response. Utilizes effective communication and critical thinking skills to manage patient needs and coordinate with healthcare teams. Track record of maintaining patient safety and delivering compassionate care in diverse medical settings.
Overview
20
20
years of professional experience
Work History
Clinic/Nurse Manager
Save A Smile Dental
Puchong, Malaysia
08.2022 - 10.2024
- Supervises day to day clinic, making sure clinic runs smooth
- Supervise, audit and maintain clinic materials
- Do monthly stock check and purchasing
- Handle patients complaints and suggestions
- When needed assist doctors on either minor or major case(implants and surgeries)
- Train staff both front admin and nurse
- Managed clinic budget and resources to ensure cost-effective operations without compromising patient care quality.
- Established a culture of continuous learning within the clinic by organizing workshops, seminars, and other educational opportunities for staff members.
- Developed comprehensive care plans for patients, ensuring consistency in treatment and follow-up visits.
- Mentored new nursing staff to promote best practices in patient care delivery and adherence to clinic policies.
- Collaborated with interdisciplinary teams to provide coordinated care for patients with complex medical needs.
- Ensured compliance with regulatory requirements by staying current on industry standards and updating clinic policies accordingly.
- Implemented infection control measures to maintain a safe and hygienic clinical setting for both patients and staff.
- Conducted ongoing assessments of clinical workflows to identify areas for improvement or optimization.
- Optimized staff performance through regular evaluations, feedback sessions, and tailored professional development opportunities.
- Evaluated patient outcomes to identify trends and develop targeted interventions for improving overall clinic performance.
- Facilitated collaboration between departments by regularly communicating with other managers about shared objectives, challenges faced, or new initiatives.
- Oversaw staff recruitment efforts, selecting highly skilled nursing professionals who align with the clinic''s mission and values.
- Initiated a patient-centric approach by actively involving patients in care plan development and decision-making processes, empowering them to take charge of their health.
- Promoted a positive work environment by fostering teamwork, open communication, and mutual respect among staff members.
- Educated patients, families and caregivers about conditions and treatments.
Infant Nurse
Cherie Hearts International Preschool and Kindergarden
Eco Sanctuary, Malaysia
01.2021 - 02.2022
- Takes care of well infant age 2 months to 17 months
- Daily routine assessment from head to toe
- Feeding and regular bathing including daily baby massages
- Daily developmental activities for all aspect of development in accordance to their age
- (Physical, Social, Cognitive and Emotional activities)
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Clinic/ Nurse Manager
Smile Express Dental/Omnia Dental
The Icon,Building, KL Malaysia
02.2019 - 03.2020
- Supervises day to day clinic operation
- Audit, maintain and do Clinic purchasing
- Supervise, update and implement clinic SOP's making sure it is being followed
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
Clinic Manager/ Cum Dental Surgical Nurse
Dentalpro Group (M) Sdn Bhd
Bangsar, 59000 Kuala Lumpur, Malaysia
05.2016 - 11.2018
- Providing direct / indirect assistance to Dentalpro Executive Chairman in business development and project assignments
- Assist in formulating, introducing and implementing customer service and work flow processes and procedures/SOP's
- Coordinate and ensure receptionist to run smoothly and make sure customer service answer the calls regarding new appointments, changes and cancellation of dentist appointments as required
- Give training for staff in a timely manner ect: telephone etiquette and professionalism on handling and dealing face to face patients/clients either requests, complains or concerns/issue
- Train nurses on different procedures both simple and complex dental procedures
- Assist on chair side when necessary, specially complex dental surgical procedure
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitoring and update the payment invoices and statements from various company before sending to finance department for cheque payment
- Approving annual/emergency leave for operation staff and scheduling the duty roster accordingly
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
Dental Nurse/ Surgical/OT Nurse
Livingwell Dentistry Clinic
Jalan Maarof, Bukit Bandaraya, KL, Malaysia
09.2013 - 04.2016
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
- Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
- Improved infection control standards by meticulously sterilizing instruments and maintaining a clean workspace.
- Increased patient satisfaction with timely scheduling, confirmation calls, and follow-up reminders.
- Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures.
- Supported dentists during complex procedures, ensuring accurate execution and successful outcomes.
- Managed dental emergencies calmly, providing prompt assistance to the dentist while comforting distressed patients.
- Coordinated nursing care with pre-operative team to achieve defined patient outcomes.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Collaborated with dental team members to develop customized care plans for optimum patient results.
- Promoted oral hygiene education by creating informative displays in waiting areas and discussing proper techniques with patients.
- Continuously updated knowledge on industry best practices through participation in professional development workshops and seminars related to dental nursing skills enhancement or new technologies adoption within the practice.
- Performed routine preventive maintenance on dental equipment, minimizing downtime due to malfunctions or technical issues.
- Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
- Coordinated insurance billing processes smoothly, resolving any discrepancies promptly for hassle-free payment experiences for patients.
Nursing Supervisor/Hospital Supervisor
Al Omooma Hospital
Riggae, Kuwait
09.2010 - 02.2013
- Responsible for all nursing departments
- Making sure hospital rules, protocols and regulation is followed
- And all nursing departments are providing high class standard of nursing service
- Helps Chief Nurse evaluate and upgrade hospital protocols in all departments
- Conducts nurse training when needed
- Manage/Overseas In-Patient and Out Patient department daily flow: supervising staff from admission to discharge
- Making sure all department needs are met
- Responsible to create monthly rota schedule/staffing in each department
- Check and approves each department request for medical supplies
- Handel's and resolves complains from patients/relative
- And raise to Hospital Higher management cases that needs special attention
- Evaluates/Create incident reports from all departments
- Do assist as a medical staff nurse when needed/once in a while if staff nurse not enough due to some emergencies
- Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
- Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
- Followed all rules and regulations regarding patient confidentiality.
- Contributed to positive team dynamics as an approachable supervisor who actively listened to concerns from both patients and nurses.
- Answered questions and addressed concerns from employees via email, phone and in person.
- Streamlined workflow for nursing staff by conducting regular unit assessments and process improvements.
- Managed staffing needs efficiently by creating flexible schedules that maximized coverage during peak times without exceeding budget constraints.
- Provided direct nursing care to patients when personnel was short-staffed.
- Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines.
- Increased staff retention through effective communication, mentorship, and professional development opportunities.
- Maintained strong commitment to patient care through dedicated case management and treatment delivery.
- Maintained a safe environment for patients, visitors, and staff by enforcing infection control measures and risk management strategies consistently across the unit.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Staff Nurse
Global Doctors Center
Mont Kiara, KL, Malaysia
05.2009 - 02.2010
- Responsible in facilitating patient's appointments and follow-ups
- Facilitated the smooth flow of patient's check-ups and consultations
- Prepares pre-operative and post-operative care to patients undergoing minor surgeries and minor procedure
- Teaches patients discharge instructions and post-operative teachings
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Reduced medication errors through meticulous charting and double-checking dosages.
Clinical Instructor
Emilio Aguinaldo College
Paco, Manila, Philippines
04.2006 - 03.2009
- Oversee the performance of nursing students in their assigned clinical area
- Act as a class adviser
- Perform other related administrative work
- Supervises the students in performing their respective duties and responsibilities in the Health Center as well as in the community
- Helps the students in organizing the Health Teaching activities for the community
- Facilitates the development of the student's Community Diagnosis
- Executes the duties of a typical public health nurse
- Prepares weekly plan of activities according to the needs of the students or the clients in the areas of exposure
- Demonstrates different skills and nursing procedures before allowing the students to perform the procedures
- Supervises students in designing and implementing the Nursing Care Plan of the client/family
- Evaluated student progress through written exams, skill demonstrations, and clinical rotations, ensuring they met program requirements.
- Provided nursing skill demonstrations for medication administration, dressing changes and clinical logs.
- Enhanced patient care by providing clinical instruction for nursing students in various healthcare settings.
- Developed comprehensive lesson plans to cover essential clinical skills, techniques, and procedures.
- Enhanced student understanding of the nursing profession by sharing personal experiences, insights, and challenges faced within various healthcare settings.
- Increased student confidence by offering one-on-one tutoring sessions for those struggling with specific concepts or skills.
- Motivates students, individual clients and family members to participate in the total care of clients in all stages of developments
- Supervised students when administering medications to maintain patient safety.
- Fostered a culture of safety within the learning environment by emphasizing proper use of equipment, infection control measures, and patient privacy guidelines.
- Provided immediate and constructive feedback to students individually and as group.
- Supervised students during clinical rotations, providing immediate feedback on their performance and suggesting areas for improvement when necessary.
Staff Nurse (medical-surgical, pediatric and OB-GYNE)
Medical Center Manila
Ermita, Manila, Philippines
01.2005 - 02.2006
- Renders professional nursing care to patients within an assigned unit of the procedures and policies
- Carries doctors order and explain procedure and treatment ordered to gain patients cooperation and allay apprehension
- Prepare equipment's and assist physician during treatment and examination of the patient by taking all the vital signs to detect deviation from normal
- Administers prescribed medication orally or parentally, observing patients reaction to such medication, report to supervisor or physician, conditions and other significant incidents
- Maintain patient's medical record on nursing observations and actions taken
- Developed strong relationships with patients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
Education
MASTER OF SCIENCE - NURSING
UNIVERSITY OF LASALLET
11.2008
BACHELOR OF SCIENCE - NURSING
EMILIO AUINALDO COLLEGE
04.2004
Skills
- Clinical Leadership
- Healthcare Regulations Compliance
- Clinical Documentation
- Staff Training and Development
- Nursing Staff Supervision
- Budget Administration
- Scheduling Coordination
- Patient care management
- Clinical judgment
- Compassionate communication
- Discharge Planning
- Nursing care
- Clinic scheduling
- Teamwork and Collaboration
- Multitasking
- Time Management
- Attention to Detail
- Compassionate and Caring
References
- Dr Praveen Gill, +60123089767, Dentalpro PIC specialist
- Dr Adrian Liam, +60122361436, Dental Surgeon
- Datin Rozita Talib, +60133453333, CEO/owner Dentalpro
Training
- First-Aid-Intermediate-First-Aid-For-All, eLearning-FAFA- NZ, 24 October 2024
- Basic First Aid, eLearning-FAFA- NZ, 24 October 2024
- Basic Life Support, eLearning-FAFA- NZ, 24 October 2024
- Complaints management and early resolution, Health and Disability Commissioner, 26 October 2024
- What you need to know about informed consent, Health and Disability Commissioner, 26 October 2024
- CODE OF RIGHTS IMPROVES HEALTH AND DISABILITY SERVICES CERTIFICATE, Health and Disability Commissioner, 26 October 2024
Personal Information
- Date of Birth: 11/30/82
- Marital Status: Married
Timeline
Clinic/Nurse Manager
Save A Smile Dental
08.2022 - 10.2024
Infant Nurse
Cherie Hearts International Preschool and Kindergarden
01.2021 - 02.2022
Clinic/ Nurse Manager
Smile Express Dental/Omnia Dental
02.2019 - 03.2020
Clinic Manager/ Cum Dental Surgical Nurse
Dentalpro Group (M) Sdn Bhd
05.2016 - 11.2018
Dental Nurse/ Surgical/OT Nurse
Livingwell Dentistry Clinic
09.2013 - 04.2016
Nursing Supervisor/Hospital Supervisor
Al Omooma Hospital
09.2010 - 02.2013
Staff Nurse
Global Doctors Center
05.2009 - 02.2010
Clinical Instructor
Emilio Aguinaldo College
04.2006 - 03.2009
Staff Nurse (medical-surgical, pediatric and OB-GYNE)
Medical Center Manila
01.2005 - 02.2006
BACHELOR OF SCIENCE - NURSING
EMILIO AUINALDO COLLEGE
MASTER OF SCIENCE - NURSING
UNIVERSITY OF LASALLET