Jorge Tagaloa
Te Kauwhata,Waikato
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A supportive individual who enjoys learning new skills, taking on new challenges and building relationships with those around me.
Overview
14
14
years of professional experience
Work History
Event Programmer/ Box Office Sales Agent/ Call Centre Operator
Ticketmaster New Zealand
Auckland, New Zealand
06.2018 - 04.2024
- Mentored junior programmers, enhancing their skill sets and fostering professional growth within the team.
- Maintained detailed documentation on all projects, facilitating knowledge transfer and reducing future troubleshooting efforts.
- Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
- Collaborated with team to determine application requirement specifications.
- Developed custom scripts to automate repetitive tasks, freeing up valuable time for other project priorities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Managed and motivated employees to be productive and engaged in work.
Bartender/Server
Beverage Smart Limited
03.2016 - 08.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Labourer
Elite Passive Fire Ltd
07.2014 - 08.2016
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to labourer tasks.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Security Guard
P4G Capital
03.2014 - 06.2014
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority, Scanning Tickets to ensure valid tickets are used to gain entry
Office Assistant
New Zealand Sunday School Union
01.2010 - 06.2014
- Filing, Typing, editing documents, Producing Excel spread sheets, Designing posters for NZSSU events, Photocopying, printing, and laminating, Producing resources for NZSSU, Printing, collating, binding handbooks, Filling resource orders for clients, Delivering orders, Minor handyman repairs
Education
NCEA: Level 1, 2 and 3 -
Kelston Boys High School
Skills
- Positive and proactive work ethic
- Solution orientated
- Sales in a fast-paced environment
- Picks up new skills quickly
- Ability to multitask well and prioritize tasks
- Strategic Planning
- Team Leadership
- Time Management
- Customer Service
Timeline
Event Programmer/ Box Office Sales Agent/ Call Centre Operator
Ticketmaster New Zealand
06.2018 - 04.2024
Bartender/Server
Beverage Smart Limited
03.2016 - 08.2018
Labourer
Elite Passive Fire Ltd
07.2014 - 08.2016
Security Guard
P4G Capital
03.2014 - 06.2014
Office Assistant
New Zealand Sunday School Union
01.2010 - 06.2014
NCEA: Level 1, 2 and 3 -
Kelston Boys High School