JORGE IVAN MEJIA MORA
Auckland City,CAN
Resumen profesional
Motivated and results-driven professional with a background in engineering and experience across technical, administrative, and customer service roles. Committed to continuously expanding my knowledge, skills, and expertise while contributing to a dynamic and challenging work environment. Highly dependable, self-motivated, and customer-focused, with a proven ability to deliver exceptional customer service and provide comprehensive administrative and operational support. Skilled in collaborating effectively across multidisciplinary teams, coordinating financial transactions and investment-related processes, and analyzing complex technical and financial data to support informed decision-making. Recognized for strong problem-solving, communication, and organizational skills, with a commitment to achieving organizational objectives while maintaining the highest standards of professionalism, accuracy, and integrity.
Datos destacados
2
2
Languages
6
6
years of post-secondary education
10
10
years of professional experience
Experiencia
Costumer Service Representative
Intelcia Colombia-USA S.A.S
Medellin, Colombia
2025.08 - 2026.01
- Delivered professional customer service and first-level technical support to customers across the United States via phone, email, and live chat.
- Assisted customers with troubleshooting hardware, software, and connectivity issues related to computers and technology products.
- Guided customers through product installation, software configuration, account setup, and system updates.
- Diagnosed technical issues and provided effective solutions while ensuring a positive customer experience.
- Escalated complex technical cases to specialized support teams when necessary, ensuring timely follow-up and resolution.
- Maintained accurate records of customer interactions, troubleshooting steps, and case resolutions using CRM and ticketing systems.
- Educated customers on product features, best practices, and preventive measures to improve product performance and user satisfaction.
- Collaborated with cross-functional teams to resolve customer concerns and continuously improve service quality.
- Demonstrated strong communication, problem-solving, and conflict-resolution skills in a fast-paced, customer-focused environment.
Mining Engineer
Municipal Mayor's Office
Villagarzon, Colombia
2025.01 - 2025.07
- Prepared mine plans and production schedules to support short- and long-term operational objectives.
- Analyzed geological, production, and operational data to optimize mining performance.
- Developed technical reports, presentations, and engineering documentation for management and stakeholders.
- Performed mine design and planning using industry-standard mining software.
- Monitored production performance and identified opportunities to improve efficiency and reduce costs.
- Collaborated with geologists, surveyors, and operations teams to ensure alignment between mine plans and production targets.
- Assisted with resource estimation, reserve reporting, and production forecasting.
Service Centre Coordinator
ONE NZ
Auckland
2023.01 - 2023.07
- Assess the service needs of the second largest telecommunications company in New Zealand, ONE NZ, clients and connect them with the correct provider within our 3 main branches in Auckland, Wellington and Christchurch.
- Created a new system in the company in order to make easier requests from customers and employees, offering a better timely, cost-effective services.
- Created monthly cost reports and services provided from our company and providers.
- Created and maintained a directory of service providers and resources within our different branches across New Zealand
- Created and updated a database of clients and client needs before and after the rebranding of the company.
- Assess client issues and provide recommendations to fix problems
- Ensure each client is given the necessary services and follow up to fill ongoing service needs
- Maintained good relationships with service providers and clients to keep customer base
- Expanded the list of resources and providers to assure there were no gaps in services by going once a month to the different branches in the North and South Island of New Zealand.
Assistant Project Manager
Maori Carbon Foundation
, Auckland
2022.06 - 2022.10
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Provided financial support by preparing invoices and estimates for projects.
- Tracked project deliverables, making sure the amount of trees were delivered on time and safe for planting.
- Submitted budget estimates, progress reports and cost tracking reports.
- Monitored performance of project team members to provide performance feedback.
- Scheduled inspections, preventative maintenance and repairs for company equipment.
Sales Professional
David Jones Pty Ltd
Newmarket, Auckland
2021.07 - 2021.12
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Collaborated with other sales team members to share selling strategies and gain new insights.
- Prepared and processed contracts and order forms for new and existing customers.
- Introduced customers to new offerings and updated accounts.
- Presented quotations with clear pricing information and deliverables specifications.
- Highlighted target products with eye-catching signs, displays and shelf positions.
Competitor Analyst
Malcolm Pacific Immigration
Auckland
2021.04 - 2021.05
- To gather market intelligence of the major law immigration industries companies and competitors in New Zealand and present a formatted report for management for review.
- Competitive analysis, Researching, collecting data, reporting and communicating information.
- Study competitors offerings, financial statements and make new strategies for the company.
- Wrote reports outlining results to facilitate management decision making.
- Compiled and verified data to resolve issues and streamline efficiency.
Real State Assistant
Sotheby's International Realty
Auckland
2020.06 - 2020.12
- Managed from office traffic, answered phone calls, and routed calls and email correspondence.
- Promoted sales of properties through advertisements, open homes, multiple listings services , and other online advertising platforms.
- Performed calls and showed available properties for sale and lease
- Recruited old clients by managing database and making phone calls in order to get new listings and offering new properties available in the market.
- Maintained property listings and handled all client correspondence.
- Managed systems and databases for sellers, buyers and administrations, keeping up to date old and new data base
- Maintained office calendars and open home scheduled showings.
Derivatives Analyst
Maori Carbon Collective
Auckland
2019.10 - 2020.04
- Responsible for creating mathematical formula' s to develop algorithms that read and understand financial data
- Created different financial models in order to get the best returns according to different types of trees and lands throughout New Zealand.
- Managed trading platforms recognizing trends being aware of risks in the market and risk mitigation.
- Created models to allow clients the best return through and equal sharing partnership of all benefits.
- Performed technical analysis to determine future financial performance.
- Assist in enhancing the operational risk with carbon trading
- Worked within the teams to ensure full support for operational efficiency initiatives and identifying opportunities for improvement .
Assistant Manager Director, Researcher
Maori Carbon Foundation
Auckland
2018.10 - 2019.09
- Creating sequestration charts and predictions to produce quick formula's for my team according to carbon credits needed
- Creating a calculator that was simple to use providing 50 year projections of planting native forests.
- Assisting manager duties in planning and implementing strategies to create excel budgeting spread sheets in a format which is manageable, easy to use and understand.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Applied good documentation practices when recording data and managing source documentation.
Openwells Engineer/Drilling Assistant
Ecopetrol S.A
Orito, Colombia
2016.03 - 2017.02
- Creating database referring to the interventions (Well- service, Workover , Redesign , Reactivation, Test) made due to the failures.
- Creating charts according to history of failures occurred since the opening of each well until the present year for active wells, clarifying the depth of each failure.
- Securing Sub-soil operations in Openwells platform (Landmark-Halliburton).
- Company man assistant for the sub-soil operations.
- Information search and Querys runs through "Data Analyzer software” and generation of mechanical states through the "Profile software”.
- Filling in of Take-o ff Sheet Rig format, reporting subsoil operations and estimation of total costs per well intervened each month.
- Monthly realization of the management indicators (Performance report).
Formación
Petroleum Engineer - Energy, Oil And Gas
National University of Colombia
Medellin 2011.07 - 2017.02
Enfatiza tus habilidades clave
- Operational excellence
- Costumer Service
- Client Relationship Management
- Administration
- Problem solving, Decision making
- Planning, Organazing
- Business communication
- Public relations, Branding
- Team collaboration, Support
- Production enhancement
- Budget coordination
- Planning and coordination
- Operational excellence
- Time management
Afiliaciones
- English C1 Level, Aspire2 International, Auckland.
- International Well Control Forum Certificate- IW CF. New Zealand , 2019.
- XVI Colombian Congress of Petroleum and Gas: International Petroleum Conference and Exhibition ACIPET / Bogota D.C., Colombia - August, 2016.
- Projects in engineering I: Bioremediation of soils contaminated by Oil in Tumaco Narino, Nat iona l University of Colombia-2016.
- V Congress of Petroleum and Gas: International Petroleum Conference and Exhibition - ACIPET / Margarita Island. Venezuela-2016 - November, 2016.
- Projects in engineering 2. Production of Biodiesel from vegetable oils. National University of Colombia, Medellin -2016.
- Reservoir Geomechanical Course . Stanford University, 2016.
- COMPASSTM Directional Path Planning - Landmark Solutions - Halliburton.
- OPENWELLS, DATA ANALYZER, PROFILE (Landmark Halliburton).
- WELLFLO - EP Solutions. IP - Interactive Petrophysics - Fundamentals - LR Senergy. MATLAB - Language of Technical Computing.
- FORTRAN and MICROSOFT OFFICE.
LANGUAGES
English
Experto
Spanish
Experto
REFERENCES
Jonathan Sissons
Managing Director
New Zealand Sotheby's International Realty
Ph: 021 680 086
Jevan Goulter
Managing Director
Maori Carbon Foundation
Ph: 021 375 646
Cronología
Costumer Service Representative
Intelcia Colombia-USA S.A.S
2025.08 - 2026.01
Mining Engineer
Municipal Mayor's Office
2025.01 - 2025.07
Service Centre Coordinator
ONE NZ
2023.01 - 2023.07
Assistant Project Manager
Maori Carbon Foundation
2022.06 - 2022.10
Sales Professional
David Jones Pty Ltd
2021.07 - 2021.12
Competitor Analyst
Malcolm Pacific Immigration
2021.04 - 2021.05
Real State Assistant
Sotheby's International Realty
2020.06 - 2020.12
Derivatives Analyst
Maori Carbon Collective
2019.10 - 2020.04
Assistant Manager Director, Researcher
Maori Carbon Foundation
2018.10 - 2019.09
Openwells Engineer/Drilling Assistant
Ecopetrol S.A
2016.03 - 2017.02
Petroleum Engineer - Energy, Oil And Gas
National University of Colombia
2011.07 - 2017.02