Summary
Overview
Work History
Skills
Timeline
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Jorgia Wilson

Whangārei,Northland

Summary

Dynamic customer service professional with a proven track record at Noel Leeming, excelling in conflict resolution and relationship building. Skilled in active listening and problem resolution, I consistently enhance customer loyalty through empathetic interactions and effective complaint handling, ensuring a positive experience that drives repeat business.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Noel Leeming
Whangarei
02.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Checkout Operator

Paknsave
Whangarei
10.2024 - 02.2025
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.

Checkout Operator

The Warehouse Group
Nelson
11.2022 - 08.2024
  • Actively listened to customer needs, recommending appropriate products or services when necessary.
  • Restocked and organized merchandise in front lanes.
  • Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Payment processing
  • Follow-up skills
  • Product knowledge
  • Order processing
  • Team development

Timeline

Customer Service Representative

Noel Leeming
02.2025 - Current

Checkout Operator

Paknsave
10.2024 - 02.2025

Checkout Operator

The Warehouse Group
11.2022 - 08.2024
Jorgia Wilson