Jorilyn Tabontabon
Auckland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Willing to learn new environment and new workplace.
Overview
7
7
years of professional experience
Work History
Store Supervisor
Tower 6789 Corporation
12.2019 - 03.2023
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained customer satisfaction with quick and professional handling of product returns.
Department Secretary
Toyota Pasong Tamo Philippines
07.2018 - 12.2018
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
Customer Assistant
Super Shopping Market, Philippines
05.2016 - 07.2018
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
Education
Bachelor of Science - Bachelor of Science in Business Administration
Batangas State University
Rizal Ave. Batangas City, Philippines04.2016
High School Diploma -
Batangas National High School
Rizal Ave. Batangas City, Philippines05.2012
Skills
- Critical Thinking
- Employee Terminations
- Overhead Cranes
- Analyzing Profitability
- Flexible Work Schedule
- Team Leadership
- Health and Safety Procedures
- Customer Experience Management
Timeline
Store Supervisor
Tower 6789 Corporation
12.2019 - 03.2023
Department Secretary
Toyota Pasong Tamo Philippines
07.2018 - 12.2018
Customer Assistant
Super Shopping Market, Philippines
05.2016 - 07.2018
Bachelor of Science - Bachelor of Science in Business Administration
Batangas State University
High School Diploma -
Batangas National High School
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