Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jorja Gray

Napier City,HKB

Summary

Friendly, reliable, and hardworking with solid experience in customer service and administrative support. Confident in handling front desk duties, responding to phone and email inquiries, and making sure every guest feels genuinely welcome. I thrive in busy environments, stay calm under pressure, and enjoy working as part of a team that’s all about creating great experiences. Organized, quick to learn, and always ready to roll up my sleeves to get the job done. I'm excited to bring my strong work ethic, attention to detail, and positive attitude to the team at Lake Taupo Holiday Resort.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Administrator

Complete Flooring Group
Onekawa, Napier
01.2024 - Current
  • Maintained positive working relationship with fellow staff and management.
  • Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Followed up with customer accounts to resolve unpaid or past due accounts.

Restaurant Server

K Kitchen and Bar
, Napier
02.2023 - 01.2024
  • Checked with customers to ensure that they are enjoying their meals and took action to correct any problems or concerns.
  • Processed payments via cash, credit card, and gift card and returned accurate coin and bills.
  • Demonstrated knowledge of menu items by accurately answering questions from customers.

Barista

The Artisan Cafe
, Napier
09.2022 - 02.2023
  • Communicated effectively with kitchen staff regarding order accuracy and delivery times.
  • Tailored orders to address customer allergies and gluten concerns.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Cleaner

The Clean Crew
, Hastings
01.2022 - 09.2022
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Sanitized frequented areas and equipment using approved supplies.

Education

Napier Girls' High School
Napier
12-2020

Skills

  • Exceptional customer service and conflict resolution
  • Strong data entry and account reconciliation experience
  • Excellent time management and multitasking abilities
  • Highly adaptable in fast-paced, dynamic environments
  • Advanced Microsoft Excel, and general computer literacy
  • Effective verbal and written communication
  • Sharp attention to detail, and a problem-solving mindset
  • Collaborative team player with a proactive approach

Certification

  • Certificate in level 3 Barista Course
  • Certificate in level 3 Business Administration and Accounting
  • Working towards Business Administration and Accounting level 4

Timeline

Administrator

Complete Flooring Group
01.2024 - Current

Restaurant Server

K Kitchen and Bar
02.2023 - 01.2024

Barista

The Artisan Cafe
09.2022 - 02.2023

Cleaner

The Clean Crew
01.2022 - 09.2022

Napier Girls' High School

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Jorja Gray