Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jorja-Mae Knight

Jorja-Mae Knight

Wellington

Summary

Professional with experience in guest services, prepared to elevate customer experience through strong interpersonal and problem-solving skills. Valued for team collaboration and flexibility in meeting changing needs, ensuring reliable performance and consistent results. Skilled in communication, conflict resolution, and providing exceptional service, bringing positive and proactive approach to every interaction.

Overview

5
5
years of professional experience

Work History

Guest Service Agent

Rydges Wellington
02.2023 - Current
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Greeted guests upon arrival and offered assistance.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Greeted guests upon arrival by providing warm welcome.

Chocolate Packer

J H Whittaker's
03.2020 - 12.2023
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.

Babysitter

Community Members
02.2021 - 02.2023
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Communicated with parents regarding children's progress and development, raising any issues.

Education

Undergraduate Degree - Human Resources Management

Victoria University of Wellington
Wellington, NZ
11-2025

Bachelor of Commerce - Tourism Management

Victoria University of Wellington
Wellington, NZ
11-2025

Bachelor of Commerce - Management

Victoria University of Wellington
Wellington, NZ
11-2025

Skills

  • Guest communication
  • Listening skills
  • Writing and verbal communication
  • Check-in and Check-out procedures
  • Complaint handling
  • Administrative skills
  • Team player mentality
  • Cash management
  • Guest complaint resolution
  • Effective planning

Interests

  • Gym Workouts
  • Team Sports
  • Travel

Timeline

Guest Service Agent

Rydges Wellington
02.2023 - Current

Babysitter

Community Members
02.2021 - 02.2023

Chocolate Packer

J H Whittaker's
03.2020 - 12.2023

Undergraduate Degree - Human Resources Management

Victoria University of Wellington

Bachelor of Commerce - Tourism Management

Victoria University of Wellington

Bachelor of Commerce - Management

Victoria University of Wellington

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Jorja-Mae Knight