Jorja Massey
Taupo,WKO
Summary
Dedicated and customer-focused professional with extensive experience supervising a high volume holiday resort. Proven ability to manage and resolve complex customer issues, ensure strict adherence to health and safety regulations, and lead a team of seven staff members effectively. Seeking to leverage hospitality expertise and strong interpersonal skills into a Retail Sales and Customer Service Representative role to deliver exceptional customer experiences and drive sales performance.
Overview
3
3
years of professional experience
Work History
Supervisor
Lake Taupo Holiday Resort
07.2022 - Current
- Supervised daily operations of a bustling holiday resort, accommodating over 1500 guests during peak seasons.
- Led a team of seven staff members, providing training, scheduling, and performance evaluations to maintain high service standards.
- Resolved guest complaints and issues promptly, achieving a 95% customer satisfaction rate.
- Ensured compliance with health and safety regulations, conducting regular inspections and staff briefings.
- Implemented customer service initiatives that enhanced guest experiences and increased repeat bookings by 15%.
References: Available upon request.
Education
Level 1 & 2 Completed With NZQA -
Tauhara College
Taupo, NZSkills
- Customer Service Excellence
- Team Leadership and Development
- Conflict Resolution
- Health and Safety Compliance
- Sales and Upselling Techniques
- Effective Communication
- Time Management
- Adaptability and Flexibility
Timeline
Supervisor
Lake Taupo Holiday Resort
07.2022 - Current
Level 1 & 2 Completed With NZQA -
Tauhara College
Similar Profiles
Erik OrjuelaErik Orjuela
Sales Consultant at Holiday Inn Club Vacations at Orange Lake ResortSales Consultant at Holiday Inn Club Vacations at Orange Lake Resort
Juan E. ChalasJuan E. Chalas
Senior Food and Beverage Manager at ORANGE LAKE RESORT BY HOLIDAY INN CLUB VACATIONSSenior Food and Beverage Manager at ORANGE LAKE RESORT BY HOLIDAY INN CLUB VACATIONS
Francisco Torres RiveraFrancisco Torres Rivera
Reservation Specialist/Leisure Travel Agent at Holiday Inn Club Vacations Orange Lake ResortReservation Specialist/Leisure Travel Agent at Holiday Inn Club Vacations Orange Lake Resort