Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Josateki Fa'oliu

Queenstown,Otago

Summary

Enthusiastic Restaurant Server, Supervisor or Events Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the tasks given and training. Motivated to learn, grow and excel in this Hospitality and Tourism Industry.

Overview

10
10
years of professional experience

Work History

Food and Beverage Superviosr

Hilton Resort and Spa Queenstown
02.2023 - Current
  • Supervised daily food and beverage operations, ensuring high service standards and guest satisfaction.
  • Trained and mentored staff on menu offerings, service techniques, and compliance with health regulations.
  • Coordinated event logistics including catering, setup, and guest accommodations for large-scale functions.
  • Implemented process improvements to enhance workflow efficiency in dining areas and kitchens.
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.

Restaurant Supervisor

Muri Beach Club Hotel Rarotonga
07.2021 - Current
  • Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Wedding & Event Coordinator (trainee)

Muri Beach Club Hotel Rarotonga
07.2021 - Current
  • Directed wedding guests to pose for photographs.
  • Prepared lights and flashes to be used with cameras.
  • Processed captured photographs according to processing standards.
  • Prepared mis en place for the ceremony and reception area i.e. prepare archway arrangements, chairs and signing table. Cutleries, glassware, napkins etc to go onto the dining table.
  • Assist to the couples needs and ensure to deliver a well maintained high class service.

Restaurant Server

Muri Beach Club Hotel Rarotonga
10.2018 - 07.2021
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.

Restaurant Server

Wailoaloa Beach Resort
06.2015 - 09.2018
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Cultivated warm relationships with regular customers.

Education

Certificate 3 -

Cook Islands Tertiary Training Institute
Avarua, Rarotonga
11.2021

Skills

  • Work Area Inspections
  • Work Station Assignments
  • Equipment Arrangement Specifications
  • Cash Receipt Balancing
  • Dining Area Cleaning Supervision
  • Service Training
  • Credit Card Transaction Processing
  • Restaurant Operation
  • Alcoholic Beverage Service
  • Kitchen Staff Supervision

Languages

Fiji
Native or Bilingual
English
Full Professional

Additional Information

Referees:

  • Liana Scott, General Manager, Muri Beach Club Hotel, pH: (+682)23000, Email: Lianascott@muribeachclubhotel.com
  • Ovaia Liew, Cook Islands Tertiary Training Institute Tutor, pH: (+682) 57549, Email: ovaia.liew@citti.edu.ck
  • Malakai Waqa Batiqau, Night Audit Manager, Juicy Snooze Queenstown, pH: (+64) 02102425433, Email: malakaiwaqa2015@gmail.com
  • Vilikesa Maibera, Assistant Manager, Wailoaloa Beach Resort, pH: (679) 2360309/7667621

Timeline

Food and Beverage Superviosr

Hilton Resort and Spa Queenstown
02.2023 - Current

Restaurant Supervisor

Muri Beach Club Hotel Rarotonga
07.2021 - Current

Wedding & Event Coordinator (trainee)

Muri Beach Club Hotel Rarotonga
07.2021 - Current

Restaurant Server

Muri Beach Club Hotel Rarotonga
10.2018 - 07.2021

Restaurant Server

Wailoaloa Beach Resort
06.2015 - 09.2018

Certificate 3 -

Cook Islands Tertiary Training Institute

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Josateki Fa'oliu