Jose Paul
626/430 Queen Street,Auckland City,New Zealand
Summary
A dedicated and experienced professional with a strong background in management, customer service, and operations. Proven ability to lead teams, handle crisis situations, and drive organizational growth. Committed to achieving excellence while contributing to the success of the organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Chief Operating Officer (COO)
Punnapuzha Nursing Home
Eramalloor, India
12.2020 - 12.2024
- Oversaw all operations of the hospital, ensuring efficient day-to-day activities
- Recruited and managed staff to maintain quality healthcare services
Business Owner
Self-Employed
Kochi, India
01.2012 - 12.2022
- Founded and managed a successful fitness core gym, expanding to three centers
Travel Coordinator
Ernst & Young
Trivandrum, India
01.2011 - 12.2011
- Managed all travel arrangements for the EY Kuwait office
Sales Executive
Ethiopian Airlines
Bahrain
12.2009 - 08.2010
- Increased airline sales by offering exceptional customer service and support
Reservation and Ticketing Staff
Singapore Airlines, Kenya Airways, Bahrain International Travel
09.2008 - 10.2009
- Processed reservations and ticketing for major airlines, ensuring seamless customer experiences
Sales Advisor
Mark & Spencer’s
Perth, Scotland
03.2007 - 09.2007
- Provided excellent customer service, leading to increased customer satisfaction
Support Manager
Pizza Hut
Perth, Scotland
04.2006 - 02.2007
- Managed restaurant operations and ensured customer satisfaction through prompt service
Education
Bachelor of Business Administration -
Annamalai University
Chennai, India01.2010
HNC - Aircraft Engineering
Perth College
Perth, Scotland01.2007
Skills
- Hospital Management
- Customer Care and Complaint Resolution
- Crisis Management
- Team Leadership
- Quick Learner with a Growth Mindset
Certification
- IATA-UFTAA Foundation and EBT Course, 2008
- Galileo CRS Basic Course, Galileo India, 2008
Hobbies and Interests
- Cricket
- Movies
- Automobiles
Extracurricular Activities
Represented Northern Perthshire Cricket Club for Scottish County (2005–2006) Represented Cricket Team of the University of Calicut (2003–2005) Team Captain of SNHSS School Cricket Team
Languages
- English
- Malayalam
- Hindi
Timeline
Chief Operating Officer (COO)
Punnapuzha Nursing Home
12.2020 - 12.2024
Business Owner
Self-Employed
01.2012 - 12.2022
Travel Coordinator
Ernst & Young
01.2011 - 12.2011
Sales Executive
Ethiopian Airlines
12.2009 - 08.2010
Reservation and Ticketing Staff
Singapore Airlines, Kenya Airways, Bahrain International Travel
09.2008 - 10.2009
Sales Advisor
Mark & Spencer’s
03.2007 - 09.2007
Support Manager
Pizza Hut
04.2006 - 02.2007
Bachelor of Business Administration -
Annamalai University
HNC - Aircraft Engineering
Perth College
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