Jose Thomas

• Enhanced student understanding of automotive systems by incorporating hands-on activities and real-world examples.
• Ensured students remained up-to-date on industry standards and practices by keeping up-to-date with industrial trends and developments.
• Conducted regular reviews of course materials ensuring content remained relevant to current industry trends.
• Collaborated with fellow instructors to develop comprehensive lesson plans, resulting in improved course offerings and student outcomes.
• Administrator for Learning management system - Google classroom.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Managing the training and development of staff.

Achievements:

• One of the highest-performing workshops in the Cable-Price network for health and safety, work quality, and financial performance.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

• Engineering Project Coordinator for REPMAN.
• Developed and administered training for service staff.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Achievements:

• Awarded foreign trips for target achievements.

• Guest lecturer for Automotive engineering and Fluid mechanics.