JOSE YULO
Papakura, Auckland
Summary
I am a self motivated, energetic & ambitious individual who has developed a mature and responsible approach to any task I undertake. With a can-do attitude, I have a passion for customer service and always ensure customer safety & satisfaction. I take pride in working efficiently keeping track of time & quality as well as having good verbal & interpersonal skills. Honesty & punctuality are just a few of the qualities that contribute to my personality. It is with these skills that I aspire to become a future Pilot.
Overview
2026
2026
years of professional experience
Work History
Shop Assistant
The Cheesecake Shop
03 2022 - 06 2022
- Made sure our customers were well served and had a positive experience while shopping with us
- I was a part of a diverse team, where communicating with my team was vital to ensure an easy flow of workload throughout the day
- Following health and safety procedures to be sure we have a safe environment for the team itself, the customers, and products.
- I helped in closing shifts and reconciling cash drawers at end of shift
- Restocks, arranged, & organised baked goods to drive product sales
- Safe handling of food and beverages
Floor Assistant
The Warehouse
06 2022 - 01 2024
- Pick and packing of on-line orders, this job also requires good multitasking and situational awareness as a customer can ask you questions as you pick up online orders.
- Assisted in stock and inventory management, restocking department products in a timely manner
- Greeted, interacted, and monitored customers to assist in store loss prevention
- Maintained the outlook of the store through dusting and cleaning
Food and Beverage Attendant
Novotel Auckland Airport
07 2024 - 02.2025
- Greet customers in a friendly and courteous manner.
- Serve food and beverages to customers following proper serving etiquette.
- Ensure customer satisfaction by checking on them during their meal and addressing any issues promptly.
- Maintain cleanliness and organization of dining areas, including clearing tables and setting them up for the next guests.
- Follow food safety and hygiene regulations to ensure the safety of customers.
- Collaborate with kitchen staff to ensure timely and accurate delivery of orders.
- Provide excellent customer service and create a positive dining experience for guests.
Front Desk Receptionist
Sea Island
03.2025 - 07.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilized multi-line phone systems to handle high call volumes effectively while maintaining professionalism.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Education
Diploma in Travel and Tourism Management - Tourism
NZST
02.2025
Level 4 - International Flight Attending (IFA)
NZST (New Zealand School Of Tourism)
Level 1,2,3 NCEA -
Pakuranga College
2022
Skills
- Multitask in fast paced environments
- Good verbal communication and interpersonal skills
- Time management and ability to prioritise tasks given
- Willingness to learn about new items and procedures quickly
- Good customer service skills
Timeline
Front Desk Receptionist
Sea Island
03.2025 - 07.2025
Level 1,2,3 NCEA -
Pakuranga College
Shop Assistant
The Cheesecake Shop
03 2022 - 06 2022
Floor Assistant
The Warehouse
06 2022 - 01 2024
Food and Beverage Attendant
Novotel Auckland Airport
07 2024 - 02.2025
Diploma in Travel and Tourism Management - Tourism
NZST
Level 4 - International Flight Attending (IFA)
NZST (New Zealand School Of Tourism)
References
- King Fue
021448696
kingfue@nzschooloftourism.co.nz
- Toafa Enele
0221727757
toafaenele@gmail.com