Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

JOSE YULO

Papakura, Auckland

Summary

I am a self motivated, energetic & ambitious individual who has developed a mature and responsible approach to any task I undertake. With a can-do attitude, I have a passion for customer service and always ensure customer safety & satisfaction. I take pride in working efficiently keeping track of time & quality as well as having good verbal & interpersonal skills. Honesty & punctuality are just a few of the qualities that contribute to my personality. It is with these skills that I aspire to become a future Pilot.

Overview

2026
2026
years of professional experience

Work History

Shop Assistant

The Cheesecake Shop
03 2022 - 06 2022
  • Made sure our customers were well served and had a positive experience while shopping with us
  • I was a part of a diverse team, where communicating with my team was vital to ensure an easy flow of workload throughout the day
  • Following health and safety procedures to be sure we have a safe environment for the team itself, the customers, and products.
  • I helped in closing shifts and reconciling cash drawers at end of shift
  • Restocks, arranged, & organised baked goods to drive product sales
  • Safe handling of food and beverages

Floor Assistant

The Warehouse
06 2022 - 01 2024
  • Pick and packing of on-line orders, this job also requires good multitasking and situational awareness as a customer can ask you questions as you pick up online orders.
  • Assisted in stock and inventory management, restocking department products in a timely manner
  • Greeted, interacted, and monitored customers to assist in store loss prevention
  • Maintained the outlook of the store through dusting and cleaning

Food and Beverage Attendant

Novotel Auckland Airport
07 2024 - 02.2025
  • Greet customers in a friendly and courteous manner.
  • Serve food and beverages to customers following proper serving etiquette.
  • Ensure customer satisfaction by checking on them during their meal and addressing any issues promptly.
  • Maintain cleanliness and organization of dining areas, including clearing tables and setting them up for the next guests.
  • Follow food safety and hygiene regulations to ensure the safety of customers.
  • Collaborate with kitchen staff to ensure timely and accurate delivery of orders.
  • Provide excellent customer service and create a positive dining experience for guests.

Front Desk Receptionist

Sea Island
03.2025 - 07.2025
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Utilized multi-line phone systems to handle high call volumes effectively while maintaining professionalism.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.

Education

Diploma in Travel and Tourism Management - Tourism

NZST
02.2025

Level 4 - International Flight Attending (IFA)

NZST (New Zealand School Of Tourism)

Level 1,2,3 NCEA -

Pakuranga College
2022

Skills

  • Multitask in fast paced environments
  • Good verbal communication and interpersonal skills
  • Time management and ability to prioritise tasks given
  • Willingness to learn about new items and procedures quickly
  • Good customer service skills

Timeline

Front Desk Receptionist

Sea Island
03.2025 - 07.2025

Level 1,2,3 NCEA -

Pakuranga College

Shop Assistant

The Cheesecake Shop
03 2022 - 06 2022

Floor Assistant

The Warehouse
06 2022 - 01 2024

Food and Beverage Attendant

Novotel Auckland Airport
07 2024 - 02.2025

Diploma in Travel and Tourism Management - Tourism

NZST

Level 4 - International Flight Attending (IFA)

NZST (New Zealand School Of Tourism)

References

  • King Fue

021448696

kingfue@nzschooloftourism.co.nz


  • Toafa Enele

0221727757

toafaenele@gmail.com


JOSE YULO