Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynda Flores

8 Rossbeg Lane,flatbush,Auckland

Summary

Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

K & K FASHIONS
Manukau, Auckland
10.2023 - Current
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Maintained a safe working environment by enforcing safety regulations.
  • Provided training to new employees on company policies and procedures.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored progress by establishing plans, budgets and measuring results.

Assistant Manager of Operations

Sassys
Auckland New Zealand
06.2022 - 08.2023
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Communicated with customers to assess satisfaction with products and services received.
  • Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
  • Developed and maintain operational guidelines for staff.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Host Waitress

Dennys
Auckland New Zealand
04.2021 - 04.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Used cash registers and credit card machines to cash out customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

Housekeeper and Reliever

New Shoots
Auckland New Zealand
08.2019 - 12.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Education

Bachelor Of Business Admin. - 5 Years

UTH San Pedro Sula
Honduras
07.2016

Skills

  • Purchasing and Planning
  • Employee Supervision
  • Cost Analysis and Savings
  • Profitability and Revenue Generation
  • Problem-Solving Abilities
  • Stock Management
  • Staff Training
  • Professional Telephone Demeanor
  • Call Triaging
  • Technical Support
  • Software CRM System Proficiency
  • Microsoft Office Suite
  • Microsoft Outlook
  • Customer Relations
  • Customer Service
  • Product Sales
  • Stock management
  • Store Organization
  • Employee Scheduling
  • Assignment Delegation
  • POS systems operations
  • Team Building and Leadership
  • Customer Service and Engagement
  • Pricing and Markdowns
  • Sales expertise
  • Problem-Solving
  • Team Management
  • Customer Service Management
  • Inventory counting

Timeline

Assistant Store Manager

K & K FASHIONS
10.2023 - Current

Assistant Manager of Operations

Sassys
06.2022 - 08.2023

Host Waitress

Dennys
04.2021 - 04.2022

Housekeeper and Reliever

New Shoots
08.2019 - 12.2020

Bachelor Of Business Admin. - 5 Years

UTH San Pedro Sula
Lynda Flores