Josefa Sikivou
Team Leader/Manager
Birkenhead
Summary
Versatile and results-driven professional with a diverse background in hospitality, logistics, retail, and corrections. Demonstrated leadership abilities in supervision, staff training, and operational management. Extensive expertise in safety compliance, customer service, and team coordination. Thrives in high-pressure environments while maintaining efficiency and professionalism. Seeking a challenging role to leverage diverse skill set in driving operational excellence and achieving team success.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Corrections Officer
Department of Corrections
02.2022 - Current
- Maintained security and discipline within prisons
- Managed conflict resolution, de-escalation, and rehabilitation efforts
- Ensured adherence to prison policies and procedures
- Supported mental health initiatives within the institution by working closely with psychological services personnel to identify and address inmate concerns or needs.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Demonstrated strong leadership abilities while serving as shift supervisor, coordinating officer assignments, resolving conflicts among staff members, and providing feedback on performance evaluations.
Senior Corrections Officer
Department of Corrections
05.2024 - 01.2025
- Supervised and managed prison operations, ensuring safety and compliance with regulations
- Managed prisoner escorts, control and restraint procedures, ensuring secure transport and facility order
- Conducted risk assessments and implemented safety protocols
- Supervised a team of up to 10 employees and the performance of tasks and managed up to 90 offenders.
- Coordinated emergency response efforts during critical incidents, minimizing risks to staff and inmate safety.
- Participated in ongoing professional development activities to maintain current knowledge of industry trends and best practices in correctional management.
Communications & Retail Assistant
Spark
11.2020 - 02.2022
- Handled customer inquiries and guided customer product selection whilst ensuring a positive shopping experience
- Managed stock control and point-of-sale operations
- Supported marketing and promotional activities
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
Barber/Shop Manager
UrbanCuts
04.2020 - 10.2020
- Managed daily operations, including staff scheduling, inventory management, and financial transactions
- Provided high-quality grooming services and built a loyal customer base
- Delivered excellent customer service and trained junior staff
- Mentored junior employees to foster growth within the company, increasing staff retention rates.
- Addressed customer complaints promptly, resolving issues effectively to maintain high levels of customer satisfaction.
- Implemented social media campaigns that showcased the barbershop''s workmanship, leading to increased online engagement from potential clients.
Team Supervisor
HelloFresh
01.2020 - 04.2020
- Oversaw warehouse operations and inventory management
- Led and trained warehouse staff to maintain efficiency and accuracy in stock control and quality assurance
- Ensured compliance with workplace safety regulations and operational procedures
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
Bar Supervisor
Grand Mercure
05.2018 - 05.2019
- Managed bar operations, staff training, and inventory control
- Provided excellent customer service and ensured lofty standards of the rated 5-star Vue Restaurant and Attica Bar.
- Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.
- Tracked sales data regularly to identify popular products or trends that could inform future menu offerings or marketing efforts.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Handled cash accurately and prepared nightly deposits.
- Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
- Maintained compliance with alcohol service laws and safety regulations
Logistics Coordinator & Delivery Driver
Nice Ice Guys
01.2016 - 12.2017
- Company Overview: Commerical Grade Ice Manufacturing in Fiji
- Managed scheduling, route planning, and efficient deliveries
- Maintained vehicle safety and compliance with transport regulations
- Provided excellent customer service and handled logistics coordination
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Tracked orders and notified customers of status or potential delays.
Kitchen Hand
Mercure Hotel
11.2014 - 12.2014
- Assisted in food preparation and kitchen maintenance
- Ensured hygiene and cleanliness in food handling and storage
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Operated kitchen equipment in accordance with manufacturer instructions.
Education
BA - Tourism & Hospitality
University of The South Pacific
10.2023 - Current
NZQA National Certificate - Offender Management Level 3 & Level 4
Department of Corrections
01.2023 - 12 2024
NZQA University Entrance - undefined
Whanganui High School
01.2014 - 12 2014
NZQA NCEA Level 1, 2, and 3 -
Whanganui High School
01.2012 - 12 2014
NZQA Level 4 Diploma - Hotels & Hospitality Management
New Zealand School of Tourism
Auckland 01.2018 - 12 2018
Skills
- Talent & Culture Management
- Comprehensive Risk Analysis
- Project Coordination
- Logistics Management
- Sales Support Expertise
- Employee Development Facilitation
- Hospitality & Tourism Management
- Conflict Resolution & Crisis Management
- Inventory Management
- Health & Safety Regulations Compliance
- Data Interpretation
- Effective Communication Skills
Timeline
Senior Corrections Officer
Department of Corrections
05.2024 - 01.2025
BA - Tourism & Hospitality
University of The South Pacific
10.2023 - Current
NZQA National Certificate - Offender Management Level 3 & Level 4
Department of Corrections
01.2023 - 12 2024
Corrections Officer
Department of Corrections
02.2022 - Current
Communications & Retail Assistant
Spark
11.2020 - 02.2022
Barber/Shop Manager
UrbanCuts
04.2020 - 10.2020
Team Supervisor
HelloFresh
01.2020 - 04.2020
Bar Supervisor
Grand Mercure
05.2018 - 05.2019
NZQA Level 4 Diploma - Hotels & Hospitality Management
New Zealand School of Tourism
01.2018 - 12 2018
Logistics Coordinator & Delivery Driver
Nice Ice Guys
01.2016 - 12.2017
Kitchen Hand
Mercure Hotel
11.2014 - 12.2014
NZQA University Entrance - undefined
Whanganui High School
01.2014 - 12 2014
NZQA NCEA Level 1, 2, and 3 -
Whanganui High School
01.2012 - 12 2014
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